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Achieve the Perfect Appointment Workflow.

Communication is key to preventing disruptions around patient appointments. Keep your patients, providers, and staff in sync with the text-first SR Health platform.

Leading healthcare organizations trust SR Health for all of the essential communications that surround patient visits.

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SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

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Poor appointment communications are impacting your business today.

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You're losing revenue from patient no-shows.

Average no-show rates as high as 30% mean up to $300,000 in lost revenue per provider annually.

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You’re missing out on reimbursements.

62% of providers agree that non-adherent patients are affecting quality metrics.

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Patient satisfaction
is suffering.

1 in 3 patients are considering switching providers for a better experience... NOT better care.

SR Health is solving the patient communication problem.

You HAVE to be prepared for the next curveball the real world throws your organization and your patients. Find out how SR Health is solving urgent, high-stakes communication challenges for our customers.

There is a Perfect Appointment Workflow.

An “appointment” is much more than just the in-person or virtual visit—it’s all of the communications around that visit.

SR Health helps you cover all of the essential touchpoints from scheduling to post-visit follow-up.

Schedule

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You can’t let patients get behind on care plans. Yes, for their outcomes, but also for your bottom line.

•      Recall
•      Outreach
•      Scheduling

Prepare

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You have to ensure that scheduled patients show up, and there are a number of preparation logistics to account for here, including a two-way ability to quickly ask and get responses to questions.

•      Visit Instructions
•      Confirmation
•      Cancellation
•      Reschedule
•      Reminder
•      Answer Questions

Same-Day

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The same-day phase of the workflow is also about preparation and logistics, but now includes things like “park and wait” arrival procedures and check-in. Avoid delays and ensure a stellar patient experience.

•      Check-In
•      “Park and Wait”
•      Telehealth
•      Answer Questions

The Visit

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This is the time we generally think of as the “visit.” It’s your best opportunity to verify patient preferences to ensure the highest level of engagement with your communications.

Follow-Up

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The focus here is making sure patients do what you’ve asked them to do. You also create a feedback loop on how to improve their experience going forward.

•      Instructions
•      Surveys
•      Billing Questions

Scalable and flexible platform.

The SR Health platform is designed to grow and scale with your organization, with features that include:

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True partnership.

Proven best practices, hands-on implementation and ongoing support. Customers are raving about their SR Health partnership experience:

 

“The implementation was phenomenal.”

“SR Health training was very comprehensive...The team that was trained and using the system day to day were able to pick up the information very quickly.”

“The training we get from SR Health is great, and they are quick to train our staff members who need additional training. They have made themselves available so many times.”

“SR Health’s support team is very responsive and are always there day and night.”

 

Real results.

These are just a few examples of how we have helped organizations like yours see the benefits of a Perfect Appointment Workflow:
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Pediatric Physicians Organization of Children’s reduced no-shows to under four percent, saving over 10,000 appointments a year.

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Infirmary Health increased patient survey completion by nearly 800 percent.

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An Alaska-based health system scheduled 5,000 vaccine appointments off a group text message to 10,000 eligible patients.

Check out the latest from the SR Health blog.

Patient engagement insights for those who want to be in the know.

Free Webinars: Addressing SDOH and Chronic Conditions & Keys to a Perfect Appointment Workflow

May 12, 2021
“Patient Communication Strategies to Address SDOH and Chronic Conditions” Wednesday, May 26, 11:05 a.m. ET/8:05 a.m. PT Register Now Join Lea Chatham...
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Let’s Celebrate Our Health Heroes during National Hospital Week

May 10, 2021
My sister-in-law is a ER nurse at a large metropolitan hospital in Houston, Texas, and that personal connection has helped me put healthcare...
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May Webinars & Events: Patient Communication Success and Patient Access Improvement

May 5, 2021
"Patient Communication: What's Working Right Now" Wednesday, May 12, 2:30 p.m. ET/11:30 a.m. PT Register Now Join Lea Chatham as she discusses the...
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