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5 Ideas to Support Change during COVID

Posted by Lea Chatham on Oct 7, 2020 12:30:00 PM

A couple of weeks ago, we posted five tips to better engage patients during COVID from our new guide, COVID Tips from the Top: 20 Innovative Ideas from Top Healthcare Leaders and Other Experts. This week, we want to focus on some of the suggestions around how to engage your team members to help your organization face change and thrive despite COVID.

  1. First and foremost, Marc Probst, former CIO at Intermountain Healthcare, says, "Be transparent and cooperate with a lot of people. If you try to do it on your own you'll fail, but if you're open and work as a team you'll succeed." This comment was in response to being asked how to manage a huge change like addressing COVID-19 with new technology like telehealth. For long-term success, you need buy-in and support. Don't go it alone.

  2. Leslie Baker of Allied Physicians Group suggests holding virtual social hours for team members. Many companies across industries have looked at ideas like this as employees move to working remote for long periods of time. Regular all-hands meetings, creating social groups around specific interests, or hosting a regular lunch or happy hour social time gives people the social engagement they are missing.

  3. "Invest in your team," says Laura Nelson of Front Office Rocks, a consultancy firm. "With meetings and live events being canceled due to COVID, more offices are seeing that online education is not only easy to access but very successful in helping train and grow their team. Taking advantage of online education has been a gamechanger for those practices that are doing well and should continue to be included in the future of their education options for their team to grow and learn."

  4. It's time to get strategic about your digital health future, suggests digital health expert Christian Milaster of Ingenium Health Advisors. Many organizations were scrambling to quickly implement new technology and processes. It was very reactive, and now they are just supporting whatever they put together. But long-term success requires organizations to think strategically about how to truly transform their digital health solutions to reinvent the organization from the ground up.

  5. Along those same lines, well-known healthcare IT blogger John Lynn says since COVID is forcing us to change anyway, we should leverage this opportunity to make broader changes, try new technology, or test a new approach. "As you change for COVID think about what else you could change at the same time to benefit your organization." In other words if you are going to have to make changes anyway, why not go all the way?

These five ideas are just some of the suggestions gathered in our new guide, COVID Tips from the Top. To get more suggestions, download the complete guide now.

Tags: COVID-19
Lea Chatham

Written by Lea Chatham

Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.