<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=714601725376183&amp;ev=PageView&amp;noscript=1">
blog-bg-sr-health

SR Health Blog

Patient engagement insights for those who want to be in the know.

Subscribe to Email Updates

Lea Chatham

Lea Chatham
Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.
Find me on:

Recent Posts

Free Webinar: Elizabeth Woodcock's 2021 Telehealth Predictions

Telehealth 2021: Reimbursement Updates and Predictions
Thursday, December 10
10:00 AM PT / 2:00 PM ET

Comments 3

What's the Cost of Patient No-Shows?

It’s one thing to get patients to schedule appointments (and we’ll talk about that another day), but it’s quite another to make sure they all show up on time and prepared for their visit. No-shows, late cancellations, and patients showing up unprepared has a big cost. No-show rates in healthcare can range anywhere from 10 to 30 percent. Some specialties face huge struggles with this problem. Here is a sample of no-show rates across a range of specialties:

Comments 0

Beryl Institute Webinar on the Data around Texting with Patients

Facilitated by patient experience leaders from around the world, Beryl Institute webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.

December 3, 2-3 PM ET

What the Latest Data Tells Us about Engaging Patients through Text
Comments 0

Simple Ways to Show Gratitude (and don't we all need it right now!)

This has been quite a year, and we know everyone is feeling the strain. As we turn the corner to Thanksgiving and the beginning of the holiday season, it's the perfect time to think about gratitude. And, research has consistently shown that gratitude improves our overall health and well-being as well as the health and well-being of those we thank. So, we could all probably use a bit of that right now. To get you started, here are five easy ways that Lori Boyer from the Solutionreach blog recently shared and we want to share here as well. Use these suggestions to sincerely and generously share your thankfulness with coworkers and patients.

Comments 0

SR Health Is Improving Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience. Watch this short video to hear about their experience.

Comments 0

5 Benefits of Digital Patient Forms

No one wants to touch a clipboard anymore. Those days are over. And think about it, when was the last time you filled out paperwork in another industry? It’s probably been a while. Most other industries have moved on to digital paperwork through text and email, kiosks, or both.

Comments 0

10 Stats That Show Us Why Text Is Next with Patients

Communication in healthcare has never been more challenging. In 2017, we wrote a piece called “What’s Next with Text” where we looked at the growing trend of using text messaging in healthcare to communicate with patients. For years, we’ve been sounding the alarm that healthcare needed to get onboard with text messaging. Then, COVID-19 hit. And we can see how critical text messaging is in getting information out quickly and ensuring patients see it. In our new and updated guide on why text is next we shared 10 stats that prove it, and here they are:

Comments 0

Free Webinar: Top Tips to Make Sure Patients Show Up On-Time and Ready (during COVID and long after)

 
Comment 1

Is It Time to Think about Patient Reactivation? Yes.

I was just reading an article about organizations like Cleveland Clinic getting back to basics with reactivation. Taking the time to build a patient recall strategy is more than just a good idea—it’s a necessity for any organization that is looking for a way to optimize their schedule as they work to recover from the big losses of 2020. Even before COVID, for many organizations significant revenue was being lost every month due to missed recall appointments. Attracting new patients to fill those empty spots is more expensive and time consuming than filling them with appointments for existing patients. Studies show it costs five times more to attract a new patient than it does to keep an existing one.

Comments 0

Health System Addressing Social Determinants of Health with Text Messaging

The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over 100,000 patients a year, many of whom don’t have a primary care provider (PCP). While they are largely fee-for-service, the organization has been actively looking for ways to improve the health of the community and reduce readmissions.

Comments 0