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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Lea Chatham

Lea Chatham
Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.
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Recent Posts

Simple Ways to Show Gratitude (and don't we all need it right now!)

This has been quite a year, and we know everyone is feeling the strain. As we turn the corner to Thanksgiving and the beginning of the holiday season, it's the perfect time to think about gratitude. And, research has consistently shown that gratitude improves our overall health and well-being as well as the health and well-being of those we thank. So, we could all probably use a bit of that right now. To get you started, here are five easy ways that Lori Boyer from the Solutionreach blog recently shared and we want to share here as well. Use these suggestions to sincerely and generously share your thankfulness with coworkers and patients.

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SR Health Is Improving Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience. Watch this short video to hear about their experience.

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5 Benefits of Digital Patient Forms

No one wants to touch a clipboard anymore. Those days are over. And think about it, when was the last time you filled out paperwork in another industry? It’s probably been a while. Most other industries have moved on to digital paperwork through text and email, kiosks, or both.

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10 Stats That Show Us Why Text Is Next with Patients

Communication in healthcare has never been more challenging. In 2017, we wrote a piece called “What’s Next with Text” where we looked at the growing trend of using text messaging in healthcare to communicate with patients. For years, we’ve been sounding the alarm that healthcare needed to get onboard with text messaging. Then, COVID-19 hit. And we can see how critical text messaging is in getting information out quickly and ensuring patients see it. In our new and updated guide on why text is next we shared 10 stats that prove it, and here they are:

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Free Webinar: Top Tips to Make Sure Patients Show Up On-Time and Ready (during COVID and long after)

 
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Is It Time to Think about Patient Reactivation? Yes.

I was just reading an article about organizations like Cleveland Clinic getting back to basics with reactivation. Taking the time to build a patient recall strategy is more than just a good idea—it’s a necessity for any organization that is looking for a way to optimize their schedule as they work to recover from the big losses of 2020. Even before COVID, for many organizations significant revenue was being lost every month due to missed recall appointments. Attracting new patients to fill those empty spots is more expensive and time consuming than filling them with appointments for existing patients. Studies show it costs five times more to attract a new patient than it does to keep an existing one.

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Health System Addressing Social Determinants of Health with Text Messaging

The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over 100,000 patients a year, many of whom don’t have a primary care provider (PCP). While they are largely fee-for-service, the organization has been actively looking for ways to improve the health of the community and reduce readmissions.

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Tell Us Your Biggest Challenge for a Chance to Win

What a year 2020 has been. We've seen organizations shut down almost completely then ramp up to providing nearly all care over telehealth. Now, we are seeing a new mix of in-person and virtual care. Workflows are changing. Staffing models are changing. Everyone is worried about how best to support patients going forward to ensure they get the care they need. New data shows that cancer screenings and other preventive care have plummeted during the pandemic. As we barrel towards 2021, we'd like to know what you think are the biggest patient communication challenges moving forward. Please take one minute to complete this short survey.Complete Survey Now

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Creating the Best Virtual Care Workflow

At SR Health, we've been thinking a lot about creating the best virtual care workflow. Recently, we created this video to share how we envision the workflow being support by SR Health. We'd love to get your feedback. Watch the video and share your thoughts on whether or not we've gotten it right, or missed the mark, in the comments below. Your thoughts will help us continue to refine our solutions to meet your needs.

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Cut through the Clutter: Address Misinformation during COVID

The past six to seven months have been stressful. For patients, especially those with underlying conditions that increase their risk, it has been frightening. And, for everyone it has often been confusing. Not only is there a lot of misinformation out there, but there is conflicting information coming from what should be valid sources.

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