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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Lea Chatham

Lea Chatham
Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.
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Recent Posts

Simple Tips for Patient Email Compliance

Last week, we looked at some keys to staying compliant when text messaging with patients. As a quick follow up, it made sense to also provide a few tips on email compliance. As patients are less and less likely to want phones calls, more communications need to be done using text and email.

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Answers to Common Patient Text Messaging Compliance Questions

Earlier this week we posted some best practices for "park & text" waiting for patients. Since the COVID-19 pandemic began, the use of text messaging has grown as much as the use of telemedicine. It's faster and easier than phone calls and lets organizations reach more people with critical information. It's also great for quick follow ups or last minute pre-screening as well as new techniques like the "park & text" mentioned above.

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6 Steps for Successful Park & Text Waiting

As COVID-19 continues to impact communities, many healthcare organizations are open and seeing patients. To support the safety of patients and staff, those organizations need to use new tools and strategies to support social distancing. One strategy that is becoming popular is to eliminate the in-office waiting room and ask patients to “park & text” or wait outside and text. This process is easy to set up and support. Here are several tips to make it effective.

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Latest Research Shows Patients Are Very Open to Ongoing Use of Telehealth

In another recent post, we shared some of the latest data on how patient satisfaction SR Health by Solutionreach collected some of the last known data about pre-COVID-19 patient communication preferences when it commissioned a study in early 2020 to better understand patients’ communication likes and dislikes at four key parts of the patient journey: scheduling, patient care, financial, and patient outreach. When the COVID-19 pandemic struck, SR Health conducted another survey to capture its impact on the same four parts of the patient journey, as well as on telehealth.

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Medical Center Improves Outcomes and Reduces No-Shows by 80%

Community Medical Center (CMC) in Falls City, Nebraska is a 25-bed critical access hospital and multi-specialty rural health clinic that serves a small community of about 4,000 people. They strive to meet a wide range of healthcare needs for their rural community. It’s a very personal mission for the organization and the staff who know every patient by name. After struggling with a high no-show rate and poor patient outcomes, they knew they needed to make a change. They decided to give Solutionreach a try. 

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New Research Suggests Phone Calls Are Out, Automation Is In

SR Health by Solutionreach commissioned a two-part patient research study to better understand if COVID-19 impacted:

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Steps to Manage a Mix of In-Person and Virtual Visits

Healthcare has been moving toward a hybrid care model—a mix of in-person care and care at distance—since COVID-19 hit in early 2020. The need for this model will likely continue in some form through the pandemic and beyond. Success with hybrid care requires a series of workflow changes and technology adoptions that make it possible to easily support both types of visits. Below is a list of some of the important changes healthcare organizations should consider.

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Free Webinar to Present Latest Patient Communication Survey Results

Free Webinar: 11 Brand New Patient Communication Survey Results and What They Mean 
Thursday, July 30
10:00 AM PT / 1:00 PM ET
Presented by the SR Health researchers:
Justin Everette, VP, Marketing, SR Health by Solutionreach
Lea Chatham, Director of Content, SR Health by Solutionreach

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The Generations Aren't that Different in What They Expect from Their Providers

As patients take on more responsibility for their medical bills, they are more often approaching healthcare decisions with a retail-oriented mindset. It’s no longer enough to provide high-quality care or for providers to rely on clinical excellence. Today, patients want convenience, access to their providers outside of the office, and outstanding service in every aspect of their care.

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Free Webinar: 10 Patient Communication Insights During COVID from One of Largest Groups In NY

10 Communication Needs Patients Will Demand in the COVID World
Tuesday, July 16 - 1:00 pm EDT
Leslie Baker, Executive VP of Operations, Allied Physicians Group
Justin Everette, VP, Marketing, SR Health by Solutionreach

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