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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Lea Chatham

Lea Chatham
Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.
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Recent Posts

23-site FQHC Takes Back Control of Patient Communication with Solutionreach

Federally Qualified Health Centers face unique challenges as they try to provide quality healthcare to a population of patients who are largely uninsured or on Medicaid or Medicare. Franklin Primary Health Center is no different. They had a system that did only phone reminders and provided no additional messaging tools. The no-show rate was high and the patient outcomes weren’t optimal. They knew it was time for a change. Another FQHC recommended Solutionreach. After a demo and some discussions, it was clear that was the right solution for Franklin to meet their goals.

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As You Open Fully, Don't Forget Your Contingency Plan

A survey of infectious disease experts found that 73 percent say they believe we will see another wave of COVID-19. You’ll need to prepare for the worst case while you hope for the best. Apply lessons you’ve learned to build your contingency plan.

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Steps to Track and Monitor Telemedicine Success

We are continuing our series on telemedicine success by looking at how to track your progress. Any initiative you implement should be measured. Telmedicine is no different.

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Free Webinar with Intermountain CIO Marc Probst

Marc ProbstFree Webinar - Patient Engagement in the "New World": Getting the Tools in Place
Thursday, June 18 - 1:00 pm EDT
Marc Probst, Chief Information Officer, Intermountain Healthcare

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Free Webinar: Optimize Your Organization to Support the New Hybrid Care

Free Webinar: Hybrid Care - The Best of Both Worlds
Thursday, June 11, 10:00 AM PDT / 1:00 PM EDT
Christian Milaster, founder and president, Ingenium Digital Health Advisors

Covid-19 required many healthcare organizations to quickly launch their telemedicine services with little planning or experience. Now it's time to learn how to optimize your telemedicine services and integrate them with your in-person services in a post-distancing world. Christian Milaster is a Master Builder of Telehealth Programs who has worked with the Mayo Clinic and numerous health systems and physician practices to help launch telemedicine the right way. In his pragmatic talk, Christian will look at how healthcare organizations can quickly adapt to delivering hybrid patient care through in-person visits and virtual visits to ensure long-term success.

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Getting Patients to Use Telemedicine Successfully

As we continue our series on implementing telemedicine successfully, we are diving into how to get patients onboard. The data suggests patients are open to using telemedicine. But it's up to you to help them along to make it happen. Once you have chosen your telehealth technology and implemented it effectively, you need to begin scheduling patients. Here is how to get them scheduled, using telemedicine, and feeling good about it.

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Study Shows Automated Communications Improve Patient Outcomes

No one wants to invest in solutions that won't provide a return on investment or make a measurable difference in patient experience. Ideally, you want to set clear goals for improvements and choose a solution that will help you reach those goals. Seeing data or first-hand accounts can help you choose the right solutions.

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How to Successfully Implement a New Telemedicine System

In our first post on choosing and implementing telemedicine successully, we looked at how you can use telemedicine and choose the right solution. As the series continues, we'll dive into what you need to do to implement telemedicine successfully in your hospital or health system.

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One of Connecticut's Largest Healthcare Providers Uses Solutionreach to Stay Connected to Patients


Community Health Center, Inc. is Connecticut’s largest healthcare provider committed to caring for uninsured and underserved populations. CHC is focused on improving health outcomes for its more than 145,000 patients as well as building healthy communities. It delivers service in over 200 locations statewide, offering primary care in medical, dental, and behavioral healthcare. To continue to be successful in serving their diverse patient population, they need to be able to effectively and efficiently communicate with patients, which was a challenge until they signed on with Solutionreach in 2019.

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Step-by-Step Guide to Reopen Fully for Patient Care

You’ve been doing your best to serve patients through telehealth and modified face-to-face care. However, many patients have been unable to have their elective procedures and preventive care screenings. Now, you need to get ready to see them. Planning and communication will be critical to do this effectively. Here are some steps to help.

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