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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Lea Chatham

Lea Chatham
Lea Chatham is the Director of Content Marketing at Solutionreach and the editor of the SR Health blog. She develops educational resources to help healthcare organizations improve patient engagement. Her work has been published in many leading journals including Physicians Practice and Medical Economics and she has presented webinars for industry groups like MGMA.
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Recent Posts

Key to Choosing the Right Telemedicine Tools

The COVID-19 pandemic has thrown telehealth and virtual services into the spotlight. Prior to March 2020, the complexity of billing, lower reimbursement, limitations on use, and privacy and security concerns stood in the way for many providers. Now, much of that has changed for the duration of the pandemic, and it is likely that some of these changes are here to stay.

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Large Group Quickly Shifts to Telemedicine with Help from SR Health

After consolidation in 2018, Community Care Physicians, P.C. (CCP) was faced with the challenge of consolidating not only organizations but also technology. One of their first goals was to get every practice on the same patient communication system. "It wasn't just that we wanted everyone on the same software, we wanted something that integrated with Allscripts," explains Craig Dreher, Chief Information Officer at CCP. "We needed a better tool than what we had, but there were other factors too. We wanted reminders with voice and text that were flexible, and we wanted real-time, two-way text as well. Of course, the cost was a factor, too." 

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COVID-19 News: More Stimulus and Regulation Changes

As the U.S. gets close to one million cases and surpasses 50,000 deaths, everyone continues to struggle with this new world we live in. We will keep providing a regular update on news that impacts hospitals and health systems.

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Elizabeth Woodcock to Present Free Webinar on Telehealth

On May 5, Elizabeth Woodcock, practice management expert and founder of the Patient Access Collaborative, will present a free webinar on seeing patients with virtual tools and how to get paid for it.  

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New COVID-19 Updates and News

We are providing regular updates on changes announced by CMS as well as financial support from the federal government.

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Part 3 of COVID-19: We're in this Together

As the battle against the COVID-19 pandemic really shapes up, we have some advice from a couple of the organizations on the front lines in New York. We’re grateful that they were able to take some time to share their thoughts and some advice for others whose fight may just be getting started. They are great models for what you can do in a short time as you gear up in other parts of the country.

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CARES ACT and Other COVID-19 News

As we continue to monitor the situation around the COVID-19 pandemic, we will share a regular weekly update on important news affecting the hospitals and health systems on the front line.

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MGMA Webinar: Taking Patient Text Messaging to the Next Level with A.I. and Other Tech

Solutionreach has partnered with MGMA to offer a webinar on the future of text messaging with patients. This webinar is free to members and $25 for non-members.

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Part 2 of COVID-19: We're in this Together

It's probably an understatement to say that these are unusual times. Many of us alive today have not experienced a true pandemic or a world war, the only things that compare to what we are dealing with now. We've never been asked to shelter-in-place or close our businesses for an extended time unless we've been personally affected by a major natural disaster. We've never had a situation where it was imperative that we put the common good above our own wants and needs to save lives.

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Virus Bills, Telehealth, and More COVID-19 News

Managing the COVID-19 pandemic is a moving target for most healthcare organizations. There are updates almost daily as cities, counties, states, and the federal government seek to both track and curb the spread. We'll be providing regular updates to summarize some of the key issues affecting providers.

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