As the week started, it already felt as if the ground was moving under our feet. Then, we experienced the largest earthquake in Salt Lake City in 28 years.
I was finishing up my indoor cycling workout when I felt the jolt. I have experienced a number of earthquakes in Seattle and San Francisco. This was one of the more powerful ones I’ve felt, given the proximity of the epicenter. Even a couple of the aftershocks were impressive, and they continued throughout the day. In my experience with earthquakes, the thing that has helped me most is to share the experience with others. This is more difficult in our "virtual office," but this is why I’m sharing my experience with you. My daughter was completely unfazed—she even smiled during one of the aftershocks. Willow, my 6-year old golden retriever, on the other hand, had a very tough morning. Poor pup! All week, at Solutionreach we have been talking about how important it is that we are here for each other. We have experienced these natural phenomena for millennia and will continue to do so for millennia to come.
As our customers and communities mobilize against COVID-19, this has been a tough and defining week for Solutionreach. I am so proud of what we are all doing to help each other through this difficult time. We are at the epicenter of the COVID-19 crisis. No place I’d rather be. We are also gearing up for how we help our customers emerge from this crisis and get back to work serving their patients.
On a personal note, I have a couple of family members in the Seattle area who are working their way through COVID-19 infections. It’s a nasty virus. I am not sure we are hearing enough about what patients are experiencing. I’ve been getting firsthand accounts of how one relative is coughing so hard she can’t breathe, but the emergency room is such a tough experience that she didn’t want to go in. After a call to the hospital, they were able to get a nebulizer, which helped a great deal. The healthcare system is stretched, and as patients, we aren’t always sure about what to do even when it seems like an emergency.
At Solutionreach, we often talk about how what we do impacts us and our families. That is more true today than ever as we support our customers in communicating with their patients at an unprecedented level. We will learn a lot about who we are in the coming weeks and months, and we will get through this together. We must take each day as it comes and be there for one another with present minds and open hearts.
To my team at Solutionreach: Thank you for being so inspiring as we help each other and our customers through these rapidly evolving times.
To the healthcare community: Thank you for serving on the front lines.
Our lives have been upended. We must adapt to our new and changing environment. Earlier this week, Kevin Pawl (Senior Director of Patient Access at Boston Children’s Hospital) and Nagi Prabhu (Chief Product Officer at Solutionreach) hosted a webinar on the intersection of artificial intelligence and patient engagement. It was a previously planned breakout session at HIMSS, subsequently reformatted. One thing Kevin said really stuck with me: “a time of crisis can be a catalyst for much needed change.” Kevin and his team are doing an amazing job navigating their new reality. Boston Children’s Hospital has so many patients and families in need of care, and they are already finding new ways to deliver it given social distancing measures.
This proverb comes to mind: “If you want to go fast, go alone, if you want to go far, go together.” I’m not sure the proverb had imagined a time like we are in today. We need to go fast, together. Doing so will be critical to our communities emerging from this stronger.