In another recent post, we shared some of the latest data on how patient satisfaction SR Health by Solutionreach collected some of the last known data about pre-COVID-19 patient communication preferences when it commissioned a study in early 2020 to better understand patients’ communication likes and dislikes at four key parts of the patient journey: scheduling, patient care, financial, and patient outreach. When the COVID-19 pandemic struck, SR Health conducted another survey to capture its impact on the same four parts of the patient journey, as well as on telehealth.
Telehealth is only one example of how patient preferences are changing. The last blog post goes into more detail on how the interest in digital communication has changed overall. Overall, the data suggests patients are more interested that ever in automation, text, and telehealth.
For more details on the data, download the full report.