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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Tell Us Your Biggest Challenge for a Chance to Win

What a year 2020 has been. We've seen organizations shut down almost completely then ramp up to providing nearly all care over telehealth. Now, we are seeing a new mix of in-person and virtual care. Workflows are changing. Staffing models are changing. Everyone is worried about how best to support patients going forward to ensure they get the care they need. New data shows that cancer screenings and other preventive care have plummeted during the pandemic. As we barrel towards 2021, we'd like to know what you think are the biggest patient communication challenges moving forward. Please take one minute to complete this short survey.Complete Survey Now

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Creating the Best Virtual Care Workflow

At SR Health, we've been thinking a lot about creating the best virtual care workflow. Recently, we created this video to share how we envision the workflow being support by SR Health. We'd love to get your feedback. Watch the video and share your thoughts on whether or not we've gotten it right, or missed the mark, in the comments below. Your thoughts will help us continue to refine our solutions to meet your needs.

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Don't Get Hooked by Phishers

This post was reprinted with permission from the Solutionreach blog editor.

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Cut through the Clutter: Address Misinformation during COVID

The past six to seven months have been stressful. For patients, especially those with underlying conditions that increase their risk, it has been frightening. And, for everyone it has often been confusing. Not only is there a lot of misinformation out there, but there is conflicting information coming from what should be valid sources.

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5 Ideas to Support Change during COVID

A couple of weeks ago, we posted five tips to better engage patients during COVID from our new guide, COVID Tips from the Top: 20 Innovative Ideas from Top Healthcare Leaders and Other Experts. This week, we want to focus on some of the suggestions around how to engage your team members to help your organization face change and thrive despite COVID.

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Pediatric Group Connects with Multiple Generations through Text Messaging

For an organization that serves 400,000 children in over a million visits a year, a five percent no-show rate has a big impact on the bottom line. That five percent is over 50,000 missed appointments a year. In addition, pediatric organizations face the unique challenge of not just engaging parents but also children over age 13.

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Upcoming Educational Opportunities: Digital Transformation, Patient Engagement, and More

With tradeshows postposed for another seasons, most learing and networking has moved online. There are some great virtual educational experiences out there. We are particpating in several in the next couple of months. If you are looking for some inspiration and education around how to support digital transformation, using two-way text messaging and telehealth, and engaging patient more effectively, considering registering for one or more of these events:

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11 Ways to Use Two-Way Text to Improve Patient Experience

Real-time, two-way text is an ideal way to engage with patients, especially when managing a combination of in-person and virtual visits. Since the COVID pandemic began, interest in phone calls has dropped 14 percent. Patients would prefer electronic communications—both automated and real time. Here are several ways to use text messaging to give patients the experience they want while reducing work for staff.

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5 Innovative Ways to Engage Patients Safely during COVID

Recently, we reached out to customers, consultants, and other healthcare experts to ask for their innovative suggestions on how to engage and serve patients during COVID. We had many good responses and collected them into a new guide that has 20 great ideas. We wanted to share some of them here.

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Give a Little to Get a Little

2020 has brought a lot of challenges in healthcare and beyond. It's easy to get so focused on our own jobs and families, we may forget that there are people with struggles greater than our own. At Solutionreach, we get a good reminder every year in September when we do our month of charity and giving games.

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