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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Five Ways to Elevate the Remote Patient (and Caregiver) Experience

Over four months into the COVID-19 pandemic, working from home (WFH) and remote teams have become the norm for many industries. Telemedicine is in full swing and many of the major adoption, implementation, and reimbursement challenges have been worked out. On average, physicians, staff, patients, and their carepartners have gone through the learning curve and settled in to virtual care. In this virtual care world, where technology, workflows, policies, reimbursement frameworks, and the status quo have rapidly changed, why is the outdated concept of a patient still frozen in time?

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New Research Suggests Phone Calls Are Out, Automation Is In

SR Health by Solutionreach commissioned a two-part patient research study to better understand if COVID-19 impacted:

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Steps to Manage a Mix of In-Person and Virtual Visits

Healthcare has been moving toward a hybrid care model—a mix of in-person care and care at distance—since COVID-19 hit in early 2020. The need for this model will likely continue in some form through the pandemic and beyond. Success with hybrid care requires a series of workflow changes and technology adoptions that make it possible to easily support both types of visits. Below is a list of some of the important changes healthcare organizations should consider.

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Free Webinar to Present Latest Patient Communication Survey Results

Free Webinar: 11 Brand New Patient Communication Survey Results and What They Mean 
Thursday, July 30
10:00 AM PT / 1:00 PM ET
Presented by the SR Health researchers:
Justin Everette, VP, Marketing, SR Health by Solutionreach
Lea Chatham, Director of Content, SR Health by Solutionreach

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Beyond the Face Mask: Connecting Through Technology (and a Little Creativity!)

This post was reprinted from the award-winning Solutionreach blog with persmission from the editor.

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The Generations Aren't that Different in What They Expect from Their Providers

As patients take on more responsibility for their medical bills, they are more often approaching healthcare decisions with a retail-oriented mindset. It’s no longer enough to provide high-quality care or for providers to rely on clinical excellence. Today, patients want convenience, access to their providers outside of the office, and outstanding service in every aspect of their care.

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Free Webinar: 10 Patient Communication Insights During COVID from One of Largest Groups In NY

10 Communication Needs Patients Will Demand in the COVID World
Tuesday, July 16 - 1:00 pm EDT
Leslie Baker, Executive VP of Operations, Allied Physicians Group
Justin Everette, VP, Marketing, SR Health by Solutionreach

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Telemedicine: Embracing the New Normal and Getting Paid for It

As the pandemic extends, the reality of this new normal is rapidly setting in. Between the fact that many Americans are anxious about entering a medical facility and younger generations hate waiting for an appointment, we may never return to the traditional face-to-face office schedule. You stood up your telemedicine infrastructure in a matter of days, but it’s time to start planning for a long-term integration of remote care into your practice. The question is: how do you get started?

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What the Research Says about Five Telehealth Myths

Starting in March, healthcare organizations found themselves struggling to get ramped up on telehealth as quickly as possible. While some organizations quickly adapted and implemented telehealth (or already had it in place), other organizations have hesitated. For years, there has been resistance to telehealth. Many things have changed but some myths have remained. This article looks at some of the biggest myths and what the research really says about them.

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23-site FQHC Takes Back Control of Patient Communication with Solutionreach

Federally Qualified Health Centers face unique challenges as they try to provide quality healthcare to a population of patients who are largely uninsured or on Medicaid or Medicare. Franklin Primary Health Center is no different. They had a system that did only phone reminders and provided no additional messaging tools. The no-show rate was high and the patient outcomes weren’t optimal. They knew it was time for a change. Another FQHC recommended Solutionreach. After a demo and some discussions, it was clear that was the right solution for Franklin to meet their goals.

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