SR Health Blog

I have been blessed to live in a country with excellent medicine, but I do not believe that I live in a country that rises to the potential of how excellent healthcare can be. What can aid healthcare in becoming truly great? Communication. Communication is a pillar of excellent healthcare. What good is excellent medicine without good execution of it? And how can it be properly executed without exceptional communication?

This post was reprinted with permission from the Solutionreach blog editor.

Last week, we looked at some keys to staying compliant when text messaging with patients. As a quick follow up, it made sense to also provide a few tips on email compliance. As patients are less and less likely to want phones calls, more communications need to be done using text and email.

Planning doesn’t work like it used to. The pandemic has prompted us to live more in the present. In some ways, this has been an unexpected blessing. In other ways, this makes our jobs as family members and business leaders difficult. 

In another recent post, we shared some of the latest data on how patient satisfaction SR Health by Solutionreach collected some of the last known data about pre-COVID-19 patient communication preferences when it commissioned a study in early 2020 to better understand patients’ communication likes and dislikes at four key parts of the patient journey: scheduling, patient care, financial, and patient outreach. When the COVID-19 pandemic struck, SR Health conducted another survey to capture its impact on the same four parts of the patient journey, as well as on telehealth.

By now, everyone knows that COVID-19 (aka Coronovirus), is sweeping across the world. According to the World Health Organization, as of March 10, there have been nearly 110,000 confirmed cases worldwide and just under 4,000 deaths. It has spread to 104 coutries, including the United States. As of Monday, there were 647 cases in the U.S., and the disease has been confirmed in 36 states.