SR Health Blog

The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over 100,000 patients a year, many of whom don’t have a primary care provider (PCP). While they are largely fee-for-service, the organization has been actively looking for ways to improve the health of the community and reduce readmissions.

At SR Health, we've been thinking a lot about creating the best virtual care workflow. Recently, we created this video to share how we envision the workflow being support by SR Health. We'd love to get your feedback. Watch the video and share your thoughts on whether or not we've gotten it right, or missed the mark, in the comments below. Your thoughts will help us continue to refine our solutions to meet your needs.

The past six to seven months have been stressful. For patients, especially those with underlying conditions that increase their risk, it has been frightening. And, for everyone it has often been confusing. Not only is there a lot of misinformation out there, but there is conflicting information coming from what should be valid sources.

A couple of weeks ago, we posted five tips to better engage patients during COVID from our new guide, COVID Tips from the Top: 20 Innovative Ideas from Top Healthcare Leaders and Other Experts. This week, we want to focus on some of the suggestions around how to engage your team members to help your organization face change and thrive despite COVID.

Recently, we reached out to customers, consultants, and other healthcare experts to ask for their innovative suggestions on how to engage and serve patients during COVID. We had many good responses and collected them into a new guide that has 20 great ideas. We wanted to share some of them here.

Free Webinar: 20 Tips from Health System Leaders and Industry Experts on Surviving COVID

Every healthcare organization is suffering financially amidst COVID-19. The only question is how much they are suffering. While everyone is dealing with the challenges brought on by COVID-19, there are a number of things healthcare organizations can do now to make sure that their organization recovers from the financial impacts and is well positioned to thrive in the future. Here are four I think every healthcare organization should be doing.

Within hours of one another, the federal government sent two powerful signals that telemedicine is here to stay, but permanency may not be as easy as expected. President Trump issued the "Executive Order on Improving Rural and Telehealth Access," declaring: “the expansion of telehealth services is likely to be a more permanent feature of the healthcare delivery system.” The Centers for Medicare & Medicaid Services (CMS) subsequently released the 2021 Medicare Physician Fee Schedule (PFS) Proposed Rule featuring a section: “Telehealth and Other Services Involving Communications Technology.”

Planning doesn’t work like it used to. The pandemic has prompted us to live more in the present. In some ways, this has been an unexpected blessing. In other ways, this makes our jobs as family members and business leaders difficult. 

Healthcare leaders should embrace the COVID-19 world as the new normal and stop going for temporary stop gap measures and being stymied by the reduction in revenue. COVID will stay with us at least for another 12 months, if not 18 to 24. More importantly, COVID already has and will continue to have long-lasting changes on the way we work, the way we communicate, and the way we receive healthcare.