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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Healthcare Awareness: Inviting Patients Back for Critical Preventive Care

For the better part of a year, health organizations’ focus, and rightly so, has been on the COVID-19 pandemic, keeping patients safe, and more recently, distributing the vaccine. But it’s also important to recognize that due to fear of the coronavirus, many patients have avoided getting the care they need. Roughly 87 percent of healthcare leaders cited safety as the reason patients have deferred care during the pandemic.

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Free Webinars: Appointment Workflow and COVID-19 Vaccines

Optimize Your Appointment Workflow for 2021
Wednesday, January 20

9:00 AM PT / 1:00 PM ET

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8 Things the CDC Wants You to Know About the COVID-19 Vaccine

The U.S. Food and Drug Administration (FDA) and the Centers for Disease Control and Prevention (CDC) have authorized and recommended the Pfizer and Moderna vaccines for emergency use. Both vaccines underwent rigorous FDA scientific and regulatory processes to facilitate development to ensure their safety, efficacy, and quality.

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Improving the Patient Experience ‘Disney Style’: A Q&A With Jake Poore

If you ask Jake Poore whether healthcare providers can learn anything from Disney, he’ll tell you yes. In fact, there’s enough to write a book and an online class on the topic, and that’s exactly what he did. In 99 Lessons Learned from Disney to Improve the Patient Experience, this former Disney leader describes how to design world-class service and care, manage wait times, and help providers understand that clinical care (quality) and human kindness (service) are not mutually exclusive. Following is a summary of a recent conversation with Poore on the topic of how to improve the overall patient experience based on lessons learned while working for nearly two decades at Disney.

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Busting 7 Myths About the COVID-19 Vaccine

The COVID-19 vaccine now being distributed is one of our best tools yet in ending the pandemic. But as your patients endeavor to educate themselves about the COVID-19 vaccine, be cognizant of the fact that there is a lot of inaccuracies and misinformation in circulation. For example, COVID-19 vaccines will not give you COVID-19. None of the vaccines currently in development or distribution in the U.S. use the live virus that causes COVID-19.

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7 Reasons to Make a Digital Patient Communication Resolution for 2021

Phew! We made it to 2021 more or less in one piece after one of the most difficult years in recent memory. In light of the COVID-19 pandemic, it was a rough year not only for humanity but also healthcare organizations who endured disruptions to patient care, cancelations, and lost revenue. Perhaps many of you are still recovering from the impacts the coronavirus had on healthcare.

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COVID-19 Vaccine Distribution and Safety FAQs

As no surprise to anyone, the topic of the COVID-19 pandemic has occupied our thoughts and concerns for the better part of the year. In terms of Google, the word coronavirus was the runaway favorite as the most searched word of 2020. In fact, variations of the word took three of the top 10 most Googled terms of the year.

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Holiday Safety Do’s and Don’ts for a Very Different 2020 Season

Celebrating the holidays in 2020 may be just a little different than in years past due to efforts to halt the spread of the coronavirus. But that doesn’t mean you can’t party it up. Families will just need to make a few COVID-19 safety adjustments to fete the holidays this year.

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6 Steps to Ready Your Healthcare Organization for the COVID-19 Vaccine

The COVID-19 vaccine isn’t a far-off hope anymore. After months of testing and development, the Pfizer/BioNTech coronavirus vaccine is a reality. It’s received U.S. Food and Drug Administration (FDA) emergency use authorization and is being distributed to individual states. Similarly, the Moderna COVID-19 vaccine received FDA emergency use authorization Dec. 18 and is shipping to a hospital or state health department near you.

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5 COVID-Proof Health IT Predictions for 2021

As we look back at 2020, all we are going to really remember is COVID-19. Given the way it has impacted life, I guess that is reasonable. However, as we look forward to 2021, there are a number of health IT trends that I see happening regardless of what happens with COVID and that were largely set up by everything that has happened this year. Here is my look at what healthcare organizations can expect in 2021.

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