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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Simple Ways to Show Gratitude (and don't we all need it right now!)

This has been quite a year, and we know everyone is feeling the strain. As we turn the corner to Thanksgiving and the beginning of the holiday season, it's the perfect time to think about gratitude. And, research has consistently shown that gratitude improves our overall health and well-being as well as the health and well-being of those we thank. So, we could all probably use a bit of that right now. To get you started, here are five easy ways that Lori Boyer from the Solutionreach blog recently shared and we want to share here as well. Use these suggestions to sincerely and generously share your thankfulness with coworkers and patients.

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SR Health Is Improving Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience. Watch this short video to hear about their experience.

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3 Stages of Great Patient Communication

I have been blessed to live in a country with excellent medicine, but I do not believe that I live in a country that rises to the potential of how excellent healthcare can be. What can aid healthcare in becoming truly great? Communication. Communication is a pillar of excellent healthcare. What good is excellent medicine without good execution of it? And how can it be properly executed without exceptional communication?

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Use Upcoming ‘Open Notes’ Federal Mandate to Spur Patient Engagement

Beginning April 5, 2021, providers must give patients immediate access to their health data free of charge. This includes a laundry list of data types: Consultation notes, discharge summary notes, history and physical, imaging narratives, laboratory report narratives, pathology report narratives, procedure notes, and progress notes. It’s all thanks to the Final Interoperability Rule released by the Office of the National Coordinator for Health IT. The rule, which is part of the 21st Century Cures Act, prohibits information blocking, including blocking access to patient data.

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5 Benefits of Digital Patient Forms

No one wants to touch a clipboard anymore. Those days are over. And think about it, when was the last time you filled out paperwork in another industry? It’s probably been a while. Most other industries have moved on to digital paperwork through text and email, kiosks, or both.

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Free Webinar: Top Tips to Make Sure Patients Show Up On-Time and Ready (during COVID and long after)

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Health System Addressing Social Determinants of Health with Text Messaging

The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over 100,000 patients a year, many of whom don’t have a primary care provider (PCP). While they are largely fee-for-service, the organization has been actively looking for ways to improve the health of the community and reduce readmissions.

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Tell Us Your Biggest Challenge for a Chance to Win

What a year 2020 has been. We've seen organizations shut down almost completely then ramp up to providing nearly all care over telehealth. Now, we are seeing a new mix of in-person and virtual care. Workflows are changing. Staffing models are changing. Everyone is worried about how best to support patients going forward to ensure they get the care they need. New data shows that cancer screenings and other preventive care have plummeted during the pandemic. As we barrel towards 2021, we'd like to know what you think are the biggest patient communication challenges moving forward. Please take one minute to complete this short survey.Complete Survey Now

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Cut through the Clutter: Address Misinformation during COVID

The past six to seven months have been stressful. For patients, especially those with underlying conditions that increase their risk, it has been frightening. And, for everyone it has often been confusing. Not only is there a lot of misinformation out there, but there is conflicting information coming from what should be valid sources.

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11 Ways to Use Two-Way Text to Improve Patient Experience

Real-time, two-way text is an ideal way to engage with patients, especially when managing a combination of in-person and virtual visits. Since the COVID pandemic began, interest in phone calls has dropped 14 percent. Patients would prefer electronic communications—both automated and real time. Here are several ways to use text messaging to give patients the experience they want while reducing work for staff.

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