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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Improving the Patient Experience ‘Disney Style’: A Q&A With Jake Poore

If you ask Jake Poore whether healthcare providers can learn anything from Disney, he’ll tell you yes. In fact, there’s enough to write a book and an online class on the topic, and that’s exactly what he did. In 99 Lessons Learned from Disney to Improve the Patient Experience, this former Disney leader describes how to design world-class service and care, manage wait times, and help providers understand that clinical care (quality) and human kindness (service) are not mutually exclusive. Following is a summary of a recent conversation with Poore on the topic of how to improve the overall patient experience based on lessons learned while working for nearly two decades at Disney.

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The 10 Patient and Carepartner Priorities You Must Pursue in 2021

The forecasts and predictions for what will define 2021 are rolling out. Be wary of forecasts, predictions, and trends from innovators and futurists who may not understand living life with a diagnosis or diagnoses as a patient. Be skeptical of forecasts, predictions, and trends from people and entities who do not understand the work that patients and their carepartners need to do to get the care they need. For a successful 2021 that authentically meets patients and their carepartners where they are, create strategies rooted in these top 10 real-world, essential priorities.

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Beryl Institute Webinar on the Data around Texting with Patients

Facilitated by patient experience leaders from around the world, Beryl Institute webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Non-Members can purchase webinars at a cost of $99 each.

December 3, 2-3 PM ET

What the Latest Data Tells Us about Engaging Patients through Text
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Simple Ways to Show Gratitude (and don't we all need it right now!)

This has been quite a year, and we know everyone is feeling the strain. As we turn the corner to Thanksgiving and the beginning of the holiday season, it's the perfect time to think about gratitude. And, research has consistently shown that gratitude improves our overall health and well-being as well as the health and well-being of those we thank. So, we could all probably use a bit of that right now. To get you started, here are five easy ways that Lori Boyer from the Solutionreach blog recently shared and we want to share here as well. Use these suggestions to sincerely and generously share your thankfulness with coworkers and patients.

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SR Health Is Improving Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience. Watch this short video to hear about their experience.

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3 Stages of Great Patient Communication

I have been blessed to live in a country with excellent medicine, but I do not believe that I live in a country that rises to the potential of how excellent healthcare can be. What can aid healthcare in becoming truly great? Communication. Communication is a pillar of excellent healthcare. What good is excellent medicine without good execution of it? And how can it be properly executed without exceptional communication?

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Use Upcoming ‘Open Notes’ Federal Mandate to Spur Patient Engagement

Beginning April 5, 2021, providers must give patients immediate access to their health data free of charge. This includes a laundry list of data types: Consultation notes, discharge summary notes, history and physical, imaging narratives, laboratory report narratives, pathology report narratives, procedure notes, and progress notes. It’s all thanks to the Final Interoperability Rule released by the Office of the National Coordinator for Health IT. The rule, which is part of the 21st Century Cures Act, prohibits information blocking, including blocking access to patient data.

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5 Benefits of Digital Patient Forms

No one wants to touch a clipboard anymore. Those days are over. And think about it, when was the last time you filled out paperwork in another industry? It’s probably been a while. Most other industries have moved on to digital paperwork through text and email, kiosks, or both.

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Free Webinar: Top Tips to Make Sure Patients Show Up On-Time and Ready (during COVID and long after)

 
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Health System Addressing Social Determinants of Health with Text Messaging

The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over 100,000 patients a year, many of whom don’t have a primary care provider (PCP). While they are largely fee-for-service, the organization has been actively looking for ways to improve the health of the community and reduce readmissions.

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