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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Answers to Common Patient Text Messaging Compliance Questions

Earlier this week we posted some best practices for "park & text" waiting for patients. Since the COVID-19 pandemic began, the use of text messaging has grown as much as the use of telemedicine. It's faster and easier than phone calls and lets organizations reach more people with critical information. It's also great for quick follow ups or last minute pre-screening as well as new techniques like the "park & text" mentioned above.

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6 Steps for Successful Park & Text Waiting

As COVID-19 continues to impact communities, many healthcare organizations are open and seeing patients. To support the safety of patients and staff, those organizations need to use new tools and strategies to support social distancing. One strategy that is becoming popular is to eliminate the in-office waiting room and ask patients to “park & text” or wait outside and text. This process is easy to set up and support. Here are several tips to make it effective.

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New Research Suggests Phone Calls Are Out, Automation Is In

SR Health by Solutionreach commissioned a two-part patient research study to better understand if COVID-19 impacted:

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MGMA Webinar: Taking Patient Text Messaging to the Next Level with A.I. and Other Tech

Solutionreach has partnered with MGMA to offer a webinar on the future of text messaging with patients. This webinar is free to members and $25 for non-members.

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4 Ways to Get Patient Consent for Text Messages (with Template)

Patient communication has never been more critical than it is now. Many providers are concerned about the rules and regulations for emailing and texting patients. Patient privacy is very important but so is patient access. Whether it is related to existing appointments, general education, or follow-up, one of the best ways to reach out to patients is via text message. Unfortunately, many healthcare organizations shy away from sending text messages due to a fear of compliance breaches. Here is an overview of the regulations and how you can ensure you are complaint.

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