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SR Health Blog

Patient engagement insights for those who want to be in the know.

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SR Health Is Improving Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience. Watch this short video to hear about their experience.

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10 Stats That Show Us Why Text Is Next with Patients

Communication in healthcare has never been more challenging. In 2017, we wrote a piece called “What’s Next with Text” where we looked at the growing trend of using text messaging in healthcare to communicate with patients. For years, we’ve been sounding the alarm that healthcare needed to get onboard with text messaging. Then, COVID-19 hit. And we can see how critical text messaging is in getting information out quickly and ensuring patients see it. In our new and updated guide on why text is next we shared 10 stats that prove it, and here they are:

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Free Webinar: Top Tips to Make Sure Patients Show Up On-Time and Ready (during COVID and long after)

 
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Health System Addressing Social Determinants of Health with Text Messaging

The providers at one full-service health system in Michigan see patients for everything from coughs and minor injuries to open-heart surgery. In their emergency department alone, they see over 100,000 patients a year, many of whom don’t have a primary care provider (PCP). While they are largely fee-for-service, the organization has been actively looking for ways to improve the health of the community and reduce readmissions.

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Pediatric Group Connects with Multiple Generations through Text Messaging

For an organization that serves 400,000 children in over a million visits a year, a five percent no-show rate has a big impact on the bottom line. That five percent is over 50,000 missed appointments a year. In addition, pediatric organizations face the unique challenge of not just engaging parents but also children over age 13.

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11 Ways to Use Two-Way Text to Improve Patient Experience

Real-time, two-way text is an ideal way to engage with patients, especially when managing a combination of in-person and virtual visits. Since the COVID pandemic began, interest in phone calls has dropped 14 percent. Patients would prefer electronic communications—both automated and real time. Here are several ways to use text messaging to give patients the experience they want while reducing work for staff.

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Answers to Common Patient Text Messaging Compliance Questions

Earlier this week we posted some best practices for "park & text" waiting for patients. Since the COVID-19 pandemic began, the use of text messaging has grown as much as the use of telemedicine. It's faster and easier than phone calls and lets organizations reach more people with critical information. It's also great for quick follow ups or last minute pre-screening as well as new techniques like the "park & text" mentioned above.

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6 Steps for Successful Park & Text Waiting

As COVID-19 continues to impact communities, many healthcare organizations are open and seeing patients. To support the safety of patients and staff, those organizations need to use new tools and strategies to support social distancing. One strategy that is becoming popular is to eliminate the in-office waiting room and ask patients to “park & text” or wait outside and text. This process is easy to set up and support. Here are several tips to make it effective.

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New Research Suggests Phone Calls Are Out, Automation Is In

SR Health by Solutionreach commissioned a two-part patient research study to better understand if COVID-19 impacted:

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MGMA Webinar: Taking Patient Text Messaging to the Next Level with A.I. and Other Tech

Solutionreach has partnered with MGMA to offer a webinar on the future of text messaging with patients. This webinar is free to members and $25 for non-members.

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