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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Rising Patient Costs Raise Stakes for More Effective Engagement

New research shows that patient out-of-pocket healthcare expenses rose by 10 percent since 2020 and will likely increase at the same rate between now and 2026.

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Extent of Deferred Care During COVID Stresses Necessity of Recall

We knew that there were major gaps in Americans getting much-needed healthcare during COVID, but the results of a new study reveal just how widespread that neglected care was.

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5 Tips to Step Up Your Patient Recall Efforts

Got the missed appointment blues? You’re not alone. Missed appointments were already a vulnerability for healthcare, and the shock to the system from the COVID-19 pandemic only exacerbated that weakness.

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Don’t Leave It to Luck: March Is an Opportune Time for Recall

Timing can be everything when it comes to preventive care. Patients want to be quickly alerted of potential health concerns before they become problems. Similarly, healthcare organizations want to be able to administer exams and tests early on so patients can avoid diseases and other major health issues.

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Is It Time to Think about Patient Reactivation? Yes.

I was just reading an article about organizations like Cleveland Clinic getting back to basics with reactivation. Taking the time to build a patient recall strategy is more than just a good idea—it’s a necessity for any organization that is looking for a way to optimize their schedule as they work to recover from the big losses of 2020. Even before COVID, for many organizations significant revenue was being lost every month due to missed recall appointments. Attracting new patients to fill those empty spots is more expensive and time consuming than filling them with appointments for existing patients. Studies show it costs five times more to attract a new patient than it does to keep an existing one.

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