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SR Health Blog

Patient engagement insights for those who want to be in the know.

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Webinar Recap: ‘3 Keys to Increasing Appointments in 2021’

Vinitha Ramnathan, Senior Director of Product Strategy with SR Health by Solutionreach, presented the webinar “3 Keys to Increasing Appointments in 2021” on July 20. Watch the webinar in its entirety here.

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6 Appointment Reminder Best Practices to Boost Your Patient Engagement

Missed appointments can be agonizing to healthcare organizations on a variety of levels. They leave empty slots in your schedule, require extra rescheduling work for staff, and can really take a chunk out of your bottom line. Average no-show rates can range anywhere from 10 to 30 percent depending on your type of practice and nick you in the wallet to the tune of $150,000 to $300,000 annually per provider. That’s some serious road rash.

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5 Benefits of a New Appointment Workflow

From a scheduling standpoint, there’s nothing more frustrating for a healthcare organization than a recurrent pattern of patients showing up late or unprepared for appointments, late cancellations, and no-shows. It’s too late at that point to fill those appointment slots. It’s not only inefficient and wastes the time of staff members, but it can also be costly from a revenue perspective.

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Free Webinars: Appointment Workflow and COVID-19 Vaccines

Optimize Your Appointment Workflow for 2021
Wednesday, January 20

9:00 AM PT / 1:00 PM ET

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What's the Cost of Patient No-Shows?

It’s one thing to get patients to schedule appointments (and we’ll talk about that another day), but it’s quite another to make sure they all show up on time and prepared for their visit. No-shows, late cancellations, and patients showing up unprepared has a big cost. No-show rates in healthcare can range anywhere from 10 to 30 percent. Some specialties face huge struggles with this problem. Here is a sample of no-show rates across a range of specialties:

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Free Webinar: Top Tips to Make Sure Patients Show Up On-Time and Ready (during COVID and long after)

 
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Pediatric Group Connects with Multiple Generations through Text Messaging

For an organization that serves 400,000 children in over a million visits a year, a five percent no-show rate has a big impact on the bottom line. That five percent is over 50,000 missed appointments a year. In addition, pediatric organizations face the unique challenge of not just engaging parents but also children over age 13.

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Data Shows Best Timing for Best Appointment Confirmation Rate

Are you relying on your gut to tell you when and how to send reminders to patients? Or using some old pre-set schedule from back in the day? The days of guessing about when and how to send reminders are over.

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Three Top Strategies for Combatting Patient No-Shows

No-shows are unfortunately pretty common with rates that range from 15 to 30 percent in general medicine
clinics and urban community centers, and as high as 50 percent in primary care facilities. No matter how dedicated and organized your organization may be, it’s impossible to guarantee that every patient who makes an
appointment will keep it.

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