Patient engagement insights for those who want to be in the know.
Are you prepared to reach out to your patients at a moment’s notice when there’s an emergency closure or schedule change? Whether it’s natural disasters, inclement weather or a global viral pandemic, the past 18 months have reminded us that any number of events can interrupt provider schedules and operations.
As COVID vaccination rates continue to climb this summer, we’re starting to see encouraging signs of life as health systems and medical practices rebound from an abysmal 2020. Nearly 44 percent of the nation’s population is fully vaccinated, including more than 51 percent of people ages 12 and up. This may indicate that patients are feeling more comfortable and safer returning to care visits as the COVID crisis in the U.S. subsides.
From a scheduling standpoint, there’s nothing more frustrating for a healthcare organization than a recurrent pattern of patients showing up late or unprepared for appointments, late cancellations, and no-shows. It’s too late at that point to fill those appointment slots. It’s not only inefficient and wastes the time of staff members, but it can also be costly from a revenue perspective.
