Federally Qualified Health Centers face unique challenges as they try to provide quality healthcare to a population of patients who are largely uninsured or on Medicaid or Medicare. Franklin Primary Health Center is no different. They had a system that did only phone reminders and provided no additional messaging tools. The no-show rate was high and the patient outcomes weren’t optimal. They knew it was time for a change. Another FQHC recommended Solutionreach. After a demo and some discussions, it was clear that was the right solution for Franklin to meet their goals.