Patient engagement insights for those who want to be in the know.
Missed appointments can be agonizing to healthcare organizations on a variety of levels. They leave empty slots in your schedule, require extra rescheduling work for staff, and can really take a chunk out of your bottom line. Average no-show rates can range anywhere from 10 to 30 percent depending on your type of practice and nick you in the wallet to the tune of $150,000 to $300,000 annually per provider. That’s some serious road rash.
Nagging, headache-inducing, and often downright painful, disruptions are unfortunately a part of life for healthcare organizations. They come in many forms, whether they be patient-driven, internal issues, or unpredictable “acts of God,” disruptions to a provider’s appointment schedule can wreak havoc on profitability.
Increasingly, healthcare organizations are having to take cues from non-traditional care sources in order to stay one step ahead of the competition. Patient demand for greater convenience and the entry of more diverse competition catering to those needs is challenging primary care physicians to innovate and improve.
As we look back at 2020, all we are going to really remember is COVID-19. Given the way it has impacted life, I guess that is reasonable. However, as we look forward to 2021, there are a number of health IT trends that I see happening regardless of what happens with COVID and that were largely set up by everything that has happened this year. Here is my look at what healthcare organizations can expect in 2021.