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Insights

If you're like us, you're always learning. You'll find the education we have to share here.

Guides & White Papers   |   Infographics   |   Success Stories   |   Videos   |   Checklists

Guides & White Papers

If you're looking for data driven insights, you're in luck. We've done the research for you.

No Shows No More

Missed appointments can have a huge impact on your healthcare organization. The wasted staff prep time and unnecessary holes in your schedule can lead to lost revenue.

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How AI Can Enhance Today's Patient Experience

Many health systems already have a recall program, but it is difficult to maintain. Get five tips to create a recall program that keeps patients returning in this guide.

 

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20 Things to Consider Before You Implement AI

Half of all hospital administrators expect to invest in AI by 2020. And 90 percent are confident they will see a return on investment (ROI) from these AI investments.

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State of PRM

The State of PRM survey identified four key trends in patient relationship management. The survey found that PRM helps organizations address patient communication challenges to improve patient experience and outcomes. Download the white paper to find out more.

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Three is a Magic Number

Solutionreach analyzed 20 million reminder and confirmation messages to find the best timing for effective healthcare appointment reminders. Download this white paper to find out what the data revealed about hos best reduce no-shows.

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The Patient Provider Relationship Study

Research from Solutionreach looks at patient communication preferences, likeliness to switch providers, and reasons for leaving. Download this white paper for key insights on patient behavior by age and across multiple specialties.
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How Does SR Health Stack Up?

Download this brief white paper that looks at how Solutionreach stacks up to the competition in analyst rankings and user reviews.
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An Expert Guide on How Health Systems Can Schedule More Appointments

Many health systems already have a recall program in place, but it is too time-consuming or...
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Become a Text and Email Compliance Guru

It’s time to stop worrying about text and email compliance. Download this guide to learn all you need to know to ensure you can give patients what they want and be compliant.

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Best Practices for COVID-19 Patient Communications

The spread of COVID-19 is unprecedented in modern times. As a healthcare organization, you have a responsibility to keep patients up-to-date on ways to protect their health.
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7 Ways Your Patient Engagement Vendor Missed the Mark During the Pandemic

As the COVID-19 pandemic accelerated in March 2020 and the need for reliable and effective patient-provider communication became more important than ever, did your vendor deliver?
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Seeing Patients Virtually and Getting Paid for It

The COVID-19 pandemic has thrown telemedicine into the spotlight. With everyone moving so fast to get telehealth and virtual services in place, it’s easy to choose quick-fix solutions or make mistakes. 
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Reopening Survival Strategies for Hospitals and Health Systems

This guide shares some suggested best practices for connecting with patients and getting back to being fully open.
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Infographics

It's like they say: A picture is worth a thousand words.

Is Healthcare Ready for AI to Improve Patient Experience

You bet it is! Patient experience and communication is the perfect place to start with AI. Here's why...
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Patient Switching Is On The Rise

The retail mindset among patients is growing in healthcare, and this new survey shows it. 
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Videos

We know that sometimes you just want to see things for yourself. That's why there's video.

Bridging the Gap between Patients and Providers

Lisa Sershen, chief digital officer at Westmed Medical Group, discusses why she thinks SR Health is the future of patient communication.
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SR Health Is Solving the Patient Communication Problem

SR Health is a system that has been built to work in large healthcare organizations using what we've learned from billions of patient interactions. Find out how it's changing healthcare to build a better future.
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Addressing the Needs of 5 Generations with SR Health

Craig Dreher, Chief Technology Officer, Community Care Physicians discusses how SR Health is allowing their large organization to communicate with all patients the right way.
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Checklists

Sometimes you just need a little guidance and next steps. That's what we're here for.

You Think You're Ready for AI. Now What?

Download this checklist for 17 steps to take, questions to ask and things to think about to make using AI for patient communication more successful in your healthcare organization.
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11 Things Health Systems Must Have In Patient Communication Software

There are lots of different options out there when it comes to choosing a patient engagement software and vendor for your healthcare organization. How do you know what to look for?
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