In a new article in HCPLive, Solutionreach president and CEO, Josh Weiner talks about how COVID-19 is changing the way providers need to interact with patients. To ensure safety for staff and patients, digital tools are needed.
"Organizations need to look at what tools they have or can quickly implement for digital engagement to relieve the burden on staff, essentially creating a 'digital front door'," says Weiner. "These would include patient communication and engagement through text, email and voice, online scheduling, digital registration, telehealth, and electronic bill pay. The goal is to make it easy for patients to manage appointments or get information without calling while also reducing face-to-face contact, touching objects, and social interactions."
To learn more about Weiner's suggestions, read the full article on HCPLive.