Josh Weiner, CEO of Solutionreach, has a new article on Inside Digital Health that looks at why and how AI will change patient experience.
"Why does AI hold the power to improve patient experience?," Weiner asks. " Simple. The AI that is available today is mostly narrow AI. The technology is great for automating mundane, repetitive tasks, or “narrow” functions like responding to inquiries and directing patients to the right place. When these things are simple and seamless, they can create a more responsive experience for patients, which builds trust and loyalty. This can help reduce incoming phone calls as well as some of the outbound tasks like filling open appointments."
Weiner shares data from studies about the challenges facing healthcare around patient engagement and why AI is perfectly suited to help address them. He goes one to talk about specific ways AI will improve experience. To find out more, read the full article on Inside Digital Health.