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Appointment Flows

A full schedule improves patient outcomes while maximizing your revenue. SR Health enables two-way communication for every aspect of patient appointments.

Deliver timely appointment reminders.

Fifty-two percent of patients say they missed appointments because they forgot. Enough already! Delivering automated reminders that use patient preferences can reduce no-shows to five percent or less. Just as valuable, eighty-five percent of providers say automated reminders improve patient experience.

Increase appointment confirmations from patients.

When patients don’t respond to reminders, or respond with unrecognizable messages to confirm appointments, staff are left doing tedious manual follow up—often by phone. Ouch! Because SR Health uses patient preferences and AI to deliver messages, it is more effective at capturing confirmations even when the response is a thumbs-up emoji. Those automated reminders can increase patient appointment confirmations by as much as 156 percent.

Provide pre-visit instructions for scheduled appointments.

One of the fastest ways to throw the schedule off is patients showing up unprepared. It can delay appointments or mean losing revenue due to last minute rescheduling. Providing pre-appointment instructions within automated reminders helps patients show up on time and ready to go.

Benefits of Scheduling Flows

There are measurable benefits to using automated scheduling flows. And, they aren’t just monetary, although return on investment is a given when more patients show up and schedule needed care. Better communication improves efficiency, experience, and outcomes.

Providers said they had:

Better communication with patients
83
More engaged patients
62
Reduced phone time
76

Automate recall notifications to improve outcomes.

About 30 percent of people don’t schedule needed preventive care. With SR Health, you can send automated recall reminders based on specific demographics, or diagnoses. Reduce the need for emergency care and readmissions while keeping the schedule full. Seventy-eight percent of providers and staff believe automated recall improves patient outcomes.

Ensure patients schedule their prescribed care visits.

When patients don’t schedule prescribed follow-up care, it’s bad for them and you. Sixty-two percent of physicians agree that non-adherent patients are affecting their quality care metrics. Make sure patients get the care they need to improve outcomes, avoid more costly care down the line, and ensure you can maximize reimbursement.

Alert patients of emergency closings and schedule changes.

Patients have similar expectations of service from healthcare and non-healthcare companies. Showing up to find out the office is closed or the provider is out is a sure-fire way to lose a patient. Message specific groups of patients via text, email, and voice for any reason at any time. Minimize the time staff spend contacting patients to cancel and reschedule appointments due to unexpected scheduling changes.

SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

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SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

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