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SR Health Platform Features

Set up and manage the platform in exactly the way that makes the most sense for your organization.

The SH Health Platform Adapts to Your Organization’s Needs


Set up the system the way you want.

Every large healthcare organization is different, and we've built the SR Health platform in a way that allows you to configure it for your own needs. Organize and manage your patient engagement system in a way that best mirrors your organization’s structure—by location, by specialty, etc. Use the hierarchy to manage the settings and configurations to ensure that the right users have the right access to the data.

Manage access to the system.

We've heard it time and again—an inability to create different roles and permissions for different individuals and groups of users makes many organizations' patient engagement solutions impractical. You have to be able to manage user access. We've solved for that with our software. A key benefit of SR Health is the ability to create different roles within the platform to create different roles in the patient communication software to match the roles of people accessing the system (marketing, front desk, provider, etc.) and give users the appropriate levels of access.

Manage Access to the System


Easily Maintain User Access


Simplify user administration.

Another question surrounding user access and management in patient engagement solutions is "Is it easy for me to maintain, update, and adjust as needed?" SR Health has you covered. SR Health patient engagement software makes it easy to manage users across all locations and specialties from a single organizational dashboard. We've simplified how you'll manage user access to the SR Health platform. 

Leading healthcare organizations trust SR Health for all of the essential communications that surround patient visits.

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SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.


Use AI-driven features to maximize SR Health.

Leverage AI and machine learning to automatically respond to routine questions, analyze patient data, and more to help your staff become more efficient while actually improving patient engagement. How much more efficient? Studies have shown that up to 30 percent of patients often text outside normal office hours and that 60 percent of those conversations were routine—things like parking instructions, confirming appointment times, etc. Things that SR Health's AI-capabilities can cover to get patients immediate answers to their questions while saving time for the staff. And for questions that can't be answered with AI, SR Health will alert the staff when their expertise and intervention is needed.

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Ensure system security and compliance.

For all of the bells and whistles we've brought to the table with SR Health (and there are many!), it's all for naught if we're not laser-focused on security and compliance. We think of it as table stakes, but certainly not something that can be overlooked. SR Health follows best practices with regard to protecting PHI, ensuring you stay compliant with rules and regulations related to HIPAA, TCPA, and more.