SR Health Blog

SR Health by Solutionreach commissioned a two-part patient research study to better understand if COVID-19 impacted:

Healthcare has been moving toward a hybrid care model—a mix of in-person care and care at distance—since COVID-19 hit in early 2020. The need for this model will likely continue in some form through the pandemic and beyond. Success with hybrid care requires a series of workflow changes and technology adoptions that make it possible to easily support both types of visits. Below is a list of some of the important changes healthcare organizations should consider.

Free Webinar: 11 Brand New Patient Communication Survey Results and What They Mean 
Thursday, July 30
10:00 AM PT / 1:00 PM ET
Presented by the SR Health researchers:
Justin Everette, VP, Marketing, SR Health by Solutionreach
Lea Chatham, Director of Content, SR Health by Solutionreach

This post was reprinted from the award-winning Solutionreach blog with persmission from the editor.

As patients take on more responsibility for their medical bills, they are more often approaching healthcare decisions with a retail-oriented mindset. It’s no longer enough to provide high-quality care or for providers to rely on clinical excellence. Today, patients want convenience, access to their providers outside of the office, and outstanding service in every aspect of their care.

10 Communication Needs Patients Will Demand in the COVID World
Tuesday, July 16 - 1:00 pm EDT
Leslie Baker, Executive VP of Operations, Allied Physicians Group
Justin Everette, VP, Marketing, SR Health by Solutionreach

As the pandemic extends, the reality of this new normal is rapidly setting in. Between the fact that many Americans are anxious about entering a medical facility and younger generations hate waiting for an appointment, we may never return to the traditional face-to-face office schedule. You stood up your telemedicine infrastructure in a matter of days, but it’s time to start planning for a long-term integration of remote care into your practice. The question is: how do you get started?

Starting in March, healthcare organizations found themselves struggling to get ramped up on telehealth as quickly as possible. While some organizations quickly adapted and implemented telehealth (or already had it in place), other organizations have hesitated. For years, there has been resistance to telehealth. Many things have changed but some myths have remained. This article looks at some of the biggest myths and what the research really says about them.

Federally Qualified Health Centers face unique challenges as they try to provide quality healthcare to a population of patients who are largely uninsured or on Medicaid or Medicare. Franklin Primary Health Center is no different. They had a system that did only phone reminders and provided no additional messaging tools. The no-show rate was high and the patient outcomes weren’t optimal. They knew it was time for a change. Another FQHC recommended Solutionreach. After a demo and some discussions, it was clear that was the right solution for Franklin to meet their goals.

The statistic is staggering: Two out of every three patients over the age of 65 have two or more chronic illnesses, and until recently, a physician’s ability to monitor these patients with regular frequency was nearly impossible. Medicare has technically covered remote patient monitoring (RPM)—the ability to collect and analyze actionable physiologic data (e.g., weight, blood pressure, pulse oximetry, respiratory flow rate) outside of a traditional healthcare setting—since 2002. However, low reimbursement associated with this service made it unfeasible for many practices. Instead, physicians relied on in-person visits to check vital signs and lab work, meaning they potentially missed out on critical opportunities to prevent costly emergency department visits and hospitalizations.