Patient engagement insights for those who want to be in the know.
The U.S. Food and Drug Administration (FDA) and the Centers for Disease Control and Prevention (CDC) have authorized and recommended the Pfizer and Moderna vaccines for emergency use. Both vaccines underwent rigorous FDA scientific and regulatory processes to facilitate development to ensure their safety, efficacy, and quality.
If you ask Jake Poore whether healthcare providers can learn anything from Disney, he’ll tell you yes. In fact, there’s enough to write a book and an online class on the topic, and that’s exactly what he did. In 99 Lessons Learned from Disney to Improve the Patient Experience, this former Disney leader describes how to design world-class service and care, manage wait times, and help providers understand that clinical care (quality) and human kindness (service) are not mutually exclusive. Following is a summary of a recent conversation with Poore on the topic of how to improve the overall patient experience based on lessons learned while working for nearly two decades at Disney.
The COVID-19 vaccine now being distributed is one of our best tools yet in ending the pandemic. But as your patients endeavor to educate themselves about the COVID-19 vaccine, be cognizant of the fact that there is a lot of inaccuracies and misinformation in circulation. For example, COVID-19 vaccines will not give you COVID-19. None of the vaccines currently in development or distribution in the U.S. use the live virus that causes COVID-19.
Phew! We made it to 2021 more or less in one piece after one of the most difficult years in recent memory. In light of the COVID-19 pandemic, it was a rough year not only for humanity but also healthcare organizations who endured disruptions to patient care, cancelations, and lost revenue. Perhaps many of you are still recovering from the impacts the coronavirus had on healthcare.
As no surprise to anyone, the topic of the COVID-19 pandemic has occupied our thoughts and concerns for the better part of the year. In terms of Google, the word coronavirus was the runaway favorite as the most searched word of 2020. In fact, variations of the word took three of the top 10 most Googled terms of the year.
The COVID-19 vaccine isn’t a far-off hope anymore. After months of testing and development, the Pfizer/BioNTech coronavirus vaccine is a reality. It’s received U.S. Food and Drug Administration (FDA) emergency use authorization and is being distributed to individual states. Similarly, the Moderna COVID-19 vaccine received FDA emergency use authorization Dec. 18 and is shipping to a hospital or state health department near you.
