Patient Engagement Solutions for CEOs & Executive Leadership

Patients want a better digital experience and they’ll switch providers to get it.

Today’s healthcare environment is more competitive than ever. To create the best patient experience, improve outcomes, and increase revenue, you need a streamlined digital communication workflow that keeps patients engaged throughout their journey. You also need messaging tools that can help you be nimble and address anything that comes your way. And you have to have control over the messaging, who has access, how patients are responding, and what the results are. With SR Health, you get all that and more.

Appointment Reminders

Fifty-two percent of patients say they missed appointments because they forgot. Delivering automated reminders with pre-visit instructions can reduce no-shows to five percent or less. That’s a lot more patients showing up on time and prepared no matter what type of appointment they have.

Group Messaging

Whether it’s for COVID, preventive care, or an urgent closure due to natural disaster, being able to quickly communicate with patients has become a necessity. Group messaging from SR Health is significantly more efficient and effective than voice messages.

HIPAA-Compliant Texting

Patient interest in phone calls has been falling for years. Meet patients where they are with real-time, two-way text. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant.

Virtual Care

SR Health brings the fragmented processes around scheduling, intake, appointment reminders, and the actual telehealth encounter into a single, seamless experience. And you’re going to need it now that 60% of patients expect telehealth to be part of their new normal.

Hierarchy and specialty management: Organize and manage SR Health in a way that mirrors your organization—by location, by specialty, etc.
Roles and permissions: Create different roles to match the roles of your team (marketing, front desk, provider, etc.), and give users the appropriate levels of access.

User administration: Manage users across all locations and specialties from a single organizational dashboard.
Artificial intelligence (AI): Leverage AI and machine learning to automatically respond to routine questions, analyze patient data and more to increase efficiency.

Security and compliance: Protect PHI and stay compliant with rules and regulations related to HIPAA, TCPA, and more.
Two-way text: Communicate directly with patients via SMS messaging. With the help of AI, respond to questions automatically while allowing for escalations if the patient needs a human touch.