How can you drive better outcomes if patients aren’t adhering to care plans?

SR Health provides timely, actionable, and personalized communication to help them stay on track.

Good patient communication translates into better outcomes.

People get into medicine to help other people. But too often, they end up not spending enough time with patients and too much time on other stuff. SR Health lets you support better care adherence and outcomes with ongoing, personalized interactions with patients that help get them in for the care they need and support their ongoing engagement in their health. It means more engagement with patients without adding more work for providers and staff.

You have pain. SR Health has solutions.

There are so many ways to improve patient care and outcomes with SR Health, but these are few of the ones we think have the biggest impact for you.

Appointment Reminders

No-shows can be as high as 30 percent, resulting in poor outcomes. Delivering automated reminders through SR Health with detailed pre-visit instructions that use patient preferences for timing, language, and delivery method can reduce no-shows to five percent or less.

Two-Way Text

Patient interest in phone calls has been falling for years. Meet patients where they are with real-time, two-way text. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant.

Itinerary Page

Does your organization serve patients who come in for multiple appointments or to see more than one provider? The SR Health Itinerary page allows you to combine information for multiple appointments into a single view and include detailed pre-visit instructions.

Ongoing Care Messaging

Patients forget up to 80 percent of post-appointment care instructions, resulting in poor outcomes and reduced reimbursement. Send automated follow-ups to patients to reduce readmittance, improve outcomes, and support value-based care initiatives.

Pediatric Physicians' Organization at Children's + SR Health

Pediatric Physicians Organization of Children’s needed a way to communicate bi-directionally with patients. They partnered with SR Health to provider broader and deeper patient communication. It’s facilitating better delivery of care. Find out how in this short video.

Designed with enterprise healthcare providers in mind.

The SR Health patient engagement platform supports physician groups with any number of providers and locations, providing even more flexibility and control:

Hierarchy and specialty management: Organize and manage SR Health in a way that mirrors your organization—by location, by specialty, etc.
Roles and permissions: Create different roles to match the roles of your team (marketing, front desk, provider, etc.), and give users the appropriate levels of access.

User administration: Manage users across all locations and specialties from a single organizational dashboard.
Artificial intelligence (AI): Leverage AI and machine learning to automatically respond to routine questions, analyze patient data and more to increase efficiency.

Security and compliance: Protect PHI and stay compliant with rules and regulations related to HIPAA, TCPA, and more.
Two-way text: Communicate directly with patients via SMS messaging. With the help of AI, respond to questions automatically while allowing for escalations if the patient needs a human touch.

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Simplify user administration.

Another question surrounding user access and management in patient engagement solutions is "Is it easy for me to maintain, update, and adjust as needed?" SR Health has you covered. SR Health patient engagement software makes it easy to manage users across all locations and specialties from a single organizational dashboard. We've simplified how you'll manage user access to the SR Health platform.

Use AI-driven features to maximize SR Health.

Leverage AI and machine learning to automatically respond to routine questions, analyze patient data, and more to help your staff become more efficient while actually improving patient engagement. How much more efficient? Studies have shown that up to 30 percent of patients often text outside normal office hours and that 60 percent of those conversations were routine—things like parking instructions, confirming appointment times, etc. Things that SR Health's AI-capabilities can cover to get patients immediate answers to their questions while saving time for the staff. And for questions that can't be answered with AI, SR Health will alert the staff when their expertise and intervention is needed.

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Ensure system security and compliance.

For all of the bells and whistles we've brought to the table with SR Health (and there are many!), it's all for naught if we're not laser-focused on security and compliance. We think of it as table stakes, but certainly not something that can be overlooked. SR Health follows best practices with regard to protecting PHI, ensuring you stay compliant with rules and regulations related to HIPAA, TCPA, and more.

Communicate your telehealth offerings.

Alert your patients to new telehealth virtual offerings through text and email messages. You can send email and text messages to all patients or groups of patients, based on appointment data, to let them know about telehealth options and how to use them. These messages can include links to schedule online or instructions on how to respond to conduct a text or phone check-in appointment.

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Medical Center Improves Outcomes and Reduces No-shows by 80%

Community Medical Center strives to meet a wide range of healthcare needs for their rural community. After struggling with a high no-show rate and poor patient outcomes, they decided to implement Solutionreach. Find out about the benefits they have seen.

SR Health is different.

The #1 solution for messaging in healthcare hands-down. There isn’t even a second place. Why the confidence?

It’s patient-friendly.

80 million patients connect with their providers through SR Health technology.

million patients

It’s organization-friendly.

Built for hospitals and healthcare enterprises with all the integrations.

integrations

We’re obsessed with success.

20 years of experience and all the guidance you'll need to reach your goals.

years of experience

Leading healthcare organizations trust SR Health for all of the essential communications that surround patient visits.

SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

Automate recall notifications to improve outcomes.

About 30 percent of people don’t schedule needed preventive care. With SR Health, you can send automated recall reminders based on specific demographics, or diagnoses. Reduce the need for emergency care and readmissions while keeping the schedule full. Seventy-eight percent of providers and staff believe automated recall improves patient outcomes.

Ensure patients schedule their prescribed care visits.

When patients don’t schedule prescribed follow-up care, it’s bad for them and you. Sixty-two percent of physicians agree that non-adherent patients are affecting their quality care metrics. Make sure patients get the care they need to improve outcomes, avoid more costly care down the line, and ensure you can maximize reimbursement.

Alert patients of emergency closings and schedule changes.

Patients have similar expectations of service from healthcare and non-healthcare companies. Showing up to find out the office is closed or the provider is out is a sure-fire way to lose a patient. Message specific groups of patients via text, email, and voice for any reason at any time. Minimize the time staff spend contacting patients to cancel and reschedule appointments due to unexpected scheduling changes.