Fifty-two percent of patients say they missed appointments because they forgot. Delivering automated reminders with detailed pre-visit instructions can reduce no-shows to five percent or less. That’s half what the no-show rate is for most ENTs.
Patients forget up to 80 percent of post-appointment care instructions, resulting in poor outcomes and reduced reimbursement. Send follow-up texts or emails to patients reminding them about important information related to their diagnosis to improve outcomes.
Interest in phone calls has been falling for years among ENT and allergy patients. Meet patients where they are with real-time, two-way text. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant.
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