Survey says… members don’t want phone calls. Text is faster and more convenient for health plans. Communicate with members directly via text to answer questions, help coordinate care, and create a better healthcare experience. Use text for things like letting members know about new services or to remind them to access your portal.
Patients forget up to 80 percent of post-appointment care instructions, resulting in poor outcomes and reduced reimbursement. Send follow-up texts or emails to members reminding them about important information related to their diagnosis to reduce readmittance, improve outcomes, and keep costs in check.
There are a lot of reasons to stay connected to health plan members. Targeted group messaging lets you do that. From providing education about how to avoid costly emergency department visits to reminders about benefits, the right messaging tools can help ensure patients know how to get the most from their coverage while keeping costs down.
With all the great communication tools we have to offer, it's all for naught if we're not laser-focused on security and compliance. We think of it as table stakes, and certainly not something that can be overlooked. SR Health follows best practices with regard to protecting PHI, ensuring you stay compliant with rules and regulations related to HIPAA, TCPA, and more.
They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.