Communication Platform for Health Plan Member Engagement

Everything has changed, and the way you engage your members needs to change too.

People are not getting the care they need, and it’s going to cost you. SR Health solves a wide range of health plan member engagement challenges faced by case managers that can result in higher costs and poor outcomes. Stay connected with members and provide updates with real-time, two-way text and group messages through text and email. Help members stay on track, get the care they need, and see better outcomes while reducing health plan costs with SR Health.

Two-Way Communication

Survey says… members don’t want phone calls. Text is faster and more convenient for health plans. Communicate with members directly via text to answer questions, help coordinate care, and create a better healthcare experience. Use text for things like letting members know about new services or to remind them to access your portal.

Care Messaging

Patients forget up to 80 percent of post-appointment care instructions, resulting in poor outcomes and reduced reimbursement. Send follow-up texts or emails to members reminding them about important information related to their diagnosis to reduce readmittance, improve outcomes, and keep costs in check.

Convenient Group Messaging

There are a lot of reasons to stay connected to health plan members. Targeted group messaging lets you do that. From providing education about how to avoid costly emergency department visits to reminders about benefits, the right messaging tools can help ensure patients know how to get the most from their coverage while keeping costs down.

Security and Compliance

With all the great communication tools we have to offer, it's all for naught if we're not laser-focused on security and compliance. We think of it as table stakes, and certainly not something that can be overlooked. SR Health follows best practices with regard to protecting PHI, ensuring you stay compliant with rules and regulations related to HIPAA, TCPA, and more.