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improve patient communication

Your patient communications are outdated. It’s time to do something about it.

Partner with SR Health to modernize the experience for patients and providers.

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SR Health can help you modernize your patient communications, and 2020 showed you need it.

One health system CIO recently told us that they’re just now beginning to explore modern patient communication and engagement tools. And that they’re actually ahead of the curve! 2020 has made it clear that a lot organizations didn’t have the tools to deliver the best patient experience in a crisis. With many legacy systems, delivery is unreliable, and the support is worse. Patients still miss appointments and don’t follow through on prescribed treatments. You miss out on revenue and opportunities to improve outcomes and experience. You need a seamless end-to-end patient communication platform that supports virtual and in-person care and engages patients throughout their journey.

How does SR Health serve organizations like yours?

There are so many ways to improve operations and engagement across even the largest organizations with SR Health, but these are few of the ones we think have the biggest impact for you.

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patient communication

Two-Way Text

Patient interest in phone calls has been falling for years. Meet patients where they are with real-time, two-way text. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant.  

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improve patient experience

Appointment Reminders

Fifty-two percent of patients say they missed appointments because they forgot. Delivering automated reminders with pre-visit instructions can reduce no-shows to five percent or less. That’s a lot more patients showing up on time and prepared.

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patient communication

Group Messaging

Whether it’s for COVID, preventive care, or an urgent closure due to natural disaster, being able to quickly communicate with patients has become a necessity. Group messaging from SR Health is significantly more efficient and effective than voice messages.    

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telehealth services

Virtual Care

SR Health brings the fragmented processes around scheduling, intake, appointment reminders, and the actual telehealth encounter into a single, seamless experience. And you’re going to need it now that 60% of patients expect telehealth to be part of their new normal.

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Designed with enterprise healthcare providers in mind.

The SR Health platform supports organizations with any number of providers and locations, providing even more flexibility and control:

  • Hierarchy and speciality management: Organize and manage SR Health in a way that mirrors your organization—by location, by specialty, etc.

  • Roles and permissions: Create different roles to match the roles of your team (marketing, front desk, provider, etc.), and give users the appropriate levels of access.

  • User administration: Manage users across all locations and specialties from a single organizational dashboard.

  • Artificial intelligence (AI): Leverage AI and machine learning to automatically respond to routine questions, analyze patient data and more to increase efficiency.

  • Security and compliance: Protect PHI and stay compliant with rules and regulations related to HIPAA, TCPA, and more.

  • Two-way text: Communicate directly with patients via SMS messaging. With the help of AI, respond to questions automatically while allowing for escalations if the patient needs a human touch.

Large Group Quickly Shifts to Telemedicine with Help from SR Health

Community Care Physicians needed to consolidate its organization and patient communication technology. Find out how they have improved communication and reduced no-shows with SR Health.

 

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