One missed appointment can have a big impact on care and revenue.

SR Health delivers reminders that deliver measurable results.

SR Health can help ensure patients show up on time and prepared. Really!

You don’t need us to tell you how busy you are or that one late patient or missed appointment can really throw a wrench in things. SR Health delivers customized reminder messaging that ensures patients show up on time and prepared.

How does SR Health support infusion centers like yours?

There are so many ways to keep your schedule on track without adding more burden for staff. These are just a few of the ways infusion centers like yours can see the biggest impact:

Appointment Reminders

Fifty-two percent of patients say they missed appointments because they forgot. Delivering automated reminders with detailed pre-visit instructions can reduce no-shows to five percent or less. That’s a lot more patients showing up on time and prepared.

Pre-Visit instructions

One of the fastest ways to throw the schedule off is patients showing up unprepared. It can delay appointments or mean losing revenue due to last minute rescheduling. Use SR Health to make sure patients show up ready to go.

Group Messaging

There are a lot of reasons to stay connected to patients. Targeted group messaging lets you do that. From reminders about safety protocols to unexpected closures, the right messaging tools have never been more critical.

Two-Way Text

Survey says… patients don’t want phone calls. Text is faster and more convenient. Communicate with multiple patients simultaneously to answer questions, coordinate care, and create a better experience for everyone.

Virtual Care that meets everyone's needs

It's essential to safely deliver care, improve the patient experience, and retain appointment revenue for your organization.

Designed with enterprise healthcare providers in mind.

The SR Health patient engagement platform supports physician groups with any number of providers and locations, providing even more flexibility and control:

Hierarchy and specialty management: Organize and manage SR Health in a way that mirrors your organization—by location, by specialty, etc.
Roles and permissions: Create different roles to match the roles of your team (marketing, front desk, provider, etc.), and give users the appropriate levels of access.

User administration: Manage users across all locations and specialties from a single organizational dashboard.
Artificial intelligence (AI): Leverage AI and machine learning to automatically respond to routine questions, analyze patient data and more to increase efficiency.

Security and compliance: Protect PHI and stay compliant with rules and regulations related to HIPAA, TCPA, and more.
Two-way text: Communicate directly with patients via SMS messaging. With the help of AI, respond to questions automatically while allowing for escalations if the patient needs a human touch.

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Simplify user administration.

Another question surrounding user access and management in patient engagement solutions is "Is it easy for me to maintain, update, and adjust as needed?" SR Health has you covered. SR Health patient engagement software makes it easy to manage users across all locations and specialties from a single organizational dashboard. We've simplified how you'll manage user access to the SR Health platform.

Use AI-driven features to maximize SR Health.

Leverage AI and machine learning to automatically respond to routine questions, analyze patient data, and more to help your staff become more efficient while actually improving patient engagement. How much more efficient? Studies have shown that up to 30 percent of patients often text outside normal office hours and that 60 percent of those conversations were routine—things like parking instructions, confirming appointment times, etc. Things that SR Health's AI-capabilities can cover to get patients immediate answers to their questions while saving time for the staff. And for questions that can't be answered with AI, SR Health will alert the staff when their expertise and intervention is needed.

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Ensure system security and compliance.

For all of the bells and whistles we've brought to the table with SR Health (and there are many!), it's all for naught if we're not laser-focused on security and compliance. We think of it as table stakes, but certainly not something that can be overlooked. SR Health follows best practices with regard to protecting PHI, ensuring you stay compliant with rules and regulations related to HIPAA, TCPA, and more.

Communicate your telehealth offerings.

Alert your patients to new telehealth virtual offerings through text and email messages. You can send email and text messages to all patients or groups of patients, based on appointment data, to let them know about telehealth options and how to use them. These messages can include links to schedule online or instructions on how to respond to conduct a text or phone check-in appointment.

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Large Group Quickly Shifts to Telemedicine with Help from SR Health

Community Care Physicians needed to consolidate its organization and patient communication technology. Find out how they have improved communication and reduced no-shows with SR Health.

SR Health is different.

The #1 solution for messaging in healthcare hands-down. There isn’t even a second place. Why the confidence?

It’s patient-friendly.

80 million patients connect with their providers through SR Health technology.

million patients

It’s organization-friendly.

Built for hospitals and healthcare enterprises with all the integrations.

integrations

We’re obsessed with success.

20 years of experience and all the guidance you'll need to reach your goals.

years of experience

Leading healthcare organizations trust SR Health for all of the essential communications that surround patient visits.

SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

Automate recall notifications to improve outcomes.

About 30 percent of people don’t schedule needed preventive care. With SR Health, you can send automated recall reminders based on specific demographics, or diagnoses. Reduce the need for emergency care and readmissions while keeping the schedule full. Seventy-eight percent of providers and staff believe automated recall improves patient outcomes.

Ensure patients schedule their prescribed care visits.

When patients don’t schedule prescribed follow-up care, it’s bad for them and you. Sixty-two percent of physicians agree that non-adherent patients are affecting their quality care metrics. Make sure patients get the care they need to improve outcomes, avoid more costly care down the line, and ensure you can maximize reimbursement.

Alert patients of emergency closings and schedule changes.

Patients have similar expectations of service from healthcare and non-healthcare companies. Showing up to find out the office is closed or the provider is out is a sure-fire way to lose a patient. Message specific groups of patients via text, email, and voice for any reason at any time. Minimize the time staff spend contacting patients to cancel and reschedule appointments due to unexpected scheduling changes.