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SR Health Expands COVID-19 Communications Solution with Addition of Vaccine Distribution Messaging

Posted by Lea Chatham on Jan 28, 2021 7:00:00 AM

Expansion empowers healthcare providers to quickly and effectively deliver important vaccine-related information to patients while minimizing inbound phone traffic.

SR Health by Solutionreach, the leader in patient engagement solutions and innovation, announced the addition of vaccine distribution messaging to its COVID-19 Communications solution for healthcare organizations.

With vaccine distribution messaging, patients can receive communication about vaccine eligibility and availability, scheduling appointments and associated reminders, pre-appointment instructions, digitally completing check-in and intake information, and more. SR Health will enable organizations to plan and execute a more effective vaccine rollout, building community confidence that will accelerate the end of the pandemic.

The text-first SR Health platform also helps manage inbound patient questions about the vaccine, as those patients can initiate text conversations with providers and staff to ask questions, creating a more streamlined communication workflow for care teams while meeting patients’ increasing preference for text engagement with their providers. The platform also gives providers a self-service and user-friendly method to quickly create and deploy communications for any reason at any time to any individual or group of patients. 

“COVID-19 exposed many flaws in healthcare organizations’ existing patient communication strategies, but those same organizations have made great strides in quickly adapting to those needs,” said Josh Weiner, CEO of SR Health by Solutionreach. “As case and death count continue to surge, the question on the mind of many organizations right now is ‘what’s next?’. We’re honored to be a strategic partner to help providers be prepared for the urgent communication needs COVID-19 continues to present—whether it’s vaccine distribution today or whatever emerges over the next six to nine months and beyond.”

SR Health helped providers deliver more than 1 billion essential COVID-related communications in 2020, empowering these organizations to respond to the growing need for digital communications including:

  • Adjusted pre-visit instructions;
  • “Park and text” appointment arrival communication;
  • Conducting virtual/telehealth appointments;
  • Patient education and much more. 

To learn more about SR Health and COVID-19 communications, visit www.srhealth.com

About SR Health
SR Health by Solutionreach is transforming healthcare through communication by making it accessible, modern, and personal. By allowing providers to stay connected to patients throughout the care journey, healthcare organizations can optimize health and financial outcomes while creating a better patient experience. Solutionreach is the leader in patient engagement solutions and innovation. The first to send a text message in healthcare, the company now serves over 25,000 customers and facilitates one billion messages a year to 80 million patients in the U.S. To learn more, schedule a consultation now at www.srhealth.com.

Tags: COVID-19

For Media Inquiries Contact:

Natalie Joslin
MERGE Atlanta for Solutionreach Njoslin@mergeworld.com

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