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Patient Appointment Reminder

Patient Appointment Messaging

SR Health supports all the messaging needed to ensure patients schedule appointments and show up on-time and prepared.

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Make sure every patient shows up on-time and ready to go with SR Health.

Being a successful healthcare organization means having a full schedule. It’s key to financial success and the best patient outcomes. But no-show rates across healthcare can be as high as 30 percent, and in some specialties up to 40 percent of patients don’t schedule needed preventive and follow-up care. SR Health supports all the messaging needed to ensure patients schedule appointments and show up on-time and prepared. With SR Health solutions and best practices, providers can significantly reduce no-shows, increase appointments made for needed care, and provide a seamless, digital experience that supports any type of appointment.

automatic appointment reminder


Automated Appointment Reminders

No-show rates can be 10 to 30 percent, costing you tens, or even hundreds, of thousands of dollars a year and resulting in poorer outcomes for patients. Delivering automated reminders through SR Health that use patient preferences for timing, language, and delivery—text, email, voice—can reduce no-shows to five percent or less. Those reminders can include pre-visit instructions that help patients show up on time and ready.

Pre-Visit Instructions

One of the fastest ways to throw your schedule off is patients showing up unprepared. It can delay appointments that patients need to manage their care, and it can mean losing revenue. Providing pre-appointment instructions within reminders from SR Health helps patients show up on time and ready to go for any type of appointment—virtual or in-person. They can also link to a page with more detailed instructions, maps and wayfinding for multiple appointments.

Previsit instructions


Online patient schedule tool


Automated Patient Recall

As many as 40 percent of patients don’t schedule the care they need. You can change that and improve both their outcomes and your bottom line with automated recall from SR Health. The majority of providers believe automated recall improves both patient outcomes and experience.

Digital Patient Intake

Patients are avoiding the doctor, and it’s costing you. The average loss of revenue for healthcare organizations is nearly 40 percent in 2020. Supporting safety, changing patient expectations, and virtual care requires a digital workflow across the patient journey. Electronic patient intake through SR Health allows patients to complete forms at their convenience, ensures information is accurate and up-to-date, saves you time, and works for any visit type.

online patient intake


hipaa compliant patient texting


Two-Way Text Messaging

Patient interest in phone calls has been falling for years, and it took a 14 percent dive in 2020 alone. Meet patients where they are with real-time, two-way text. It’s compliant and convenient with no apps to download. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant. Best of all, it supports virtual and in-person care by enabling activities like “park and text” and on-demand support for telehealth.

Addressing the needs of 5 different generations with SR Health.

Craig Dreher, Chief Technology Officer, Community Care Physicians discusses how SR Health is allowing their large organization to communicate with all patients the right way.