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Patient Engagement HQ

Patient Engagement HQ

Our Patient Engagement HQ has all the latest resources, news and data to help you stay ahead. If you're like us, you're always learning. You'll find the education we have to share here.
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    • COVID Vaccine Resources
    • ROI Calculators
    • Guides & White Papers
    • Infographics
    • Videos & Webinars
    • Checklists
    • Blog
    • Success Stories
  • Topic
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    • Telehealth
    • AI in Healthcare
    • Patient Experience
    • Appointment Reminders
    • Patient Communication
    • Patient Reviews
    • COVID-19

COVID Vaccine Resources

CDC Guidelines for Vaccinated People

With many Americans now receiving the COVID-19 vaccine, the CDC has released specific health guidelines for vaccinated people. Use this valuable template to answer all your patients’ questions about how to safely conduct social gatherings after being vaccinated.

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What to Know Before and After You Get the COVID-19 Vaccine

Patients are filled with questions about what to expect when receiving the vaccine and how to prepare. Now you’ve got the answers sourced straight for the CDC in the form of this informative downloadable template you can share today by text message, email, or in your newsletter.

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The CDC Enumerates Benefits of Getting the COVID-19 Vaccination

There’s many more benefits to getting the COVID-19 vaccination than simply a high degree of individual protection from getting the virus itself. Download this informative template of COVID-19 vaccine facts to share with those you care for as valuable patient information on your website, in text messages, etc.

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COVID-19 Vaccine Prioritization Phases and Approvals

The Centers for Disease Control and Prevention (CDC) has released recommendations to individual states on COVID-19 vaccine distribution prioritization and information about vaccine approvals. Healthcare providers can help educate their patients about the vaccine with this downloadable template.

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5 Samples of COVID-19 Vaccine Social Media Posts

As healthcare organizations begin administering the COVID-19 vaccine to patients and the community, strong and effective communication will be essential to get as many people vaccinated as possible. We’ve created some downloadable examples of social media posts that you can utilize to keep patients up to date on vaccine availability and information.

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8 Things the CDC Wants You to Know About the COVID-19 Vaccine

There’s now two COVID-19 vaccines that have received FDA emergency use authorization and are being distributed throughout the U.S. Learn what the Centers for Disease Control and Prevention (CDC) wants you and your patients to know about the vaccines’ safety and efficacy.

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ROI Calculators

Use real data to understand the impact of patient communication technology.

Patient No-Shows Assessment

Take this assessment to see how no-shows are impacting your practice and how you can make more money with reminders!

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Guides & White Papers

If you're looking for data driven insights, you're in luck. We've done the research for you.

HIMSS Survey “Patient Communication Preferences in 2021”

Patient communication preferences continue to evolve in 2021. Get the scoop on all the latest data that shows how patients increasingly want more digital interaction with providers in this new white paper.

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The Perfect Appointment Workflow

A fragmented appointment workflow and ineffective communication practices are costing you in terms of more no-shows and late cancellations. Learn how a text-first communication approach and a more refined, results-driven appointment workflow can lead to improved patient outcomes and increased revenue.

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The COVID-19 Vaccine: A Resource Guide

Your patients are brimming with questions about the COVID-19 vaccine—and now you’ve got the answers. Download this fact-filled guide to share all the latest and greatest information about the coronavirus vaccine and its safety and efficacy.

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On Time and Ready to Go

With the right tools, techniques, and touches, you can create a great digital patient experience that delivers better financial and patient outcomes. Get those essentials for appointment communication in the COVID world in this guide.

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Text: It's What's Next

The pandemic has highlighted how critical a real-time communication tool like text can be, especially in getting out urgent messages to huge numbers of patients. Download this guide for 10 stats that explain why every healthcare provider should be texting with patients now.

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COVID Tips from the Top

20 Innovative Ideas from Top Healthcare Leaders and Other Experts

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Infographics

It's like they say: A picture is worth a thousand words.

What Is Your Poor Appointment Workflow Costing You?

Poor communication and disruptions like no-shows are costing your practice a boatload. Download this infographic to learn how a text first-approach and a perfect appointment workflow can be a game-changer.

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Is Healthcare Ready for AI to Improve Patient Experience

You bet it is! Patient experience and communication is the perfect place to start with AI. Here's why...

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Patient Switching Is On The Rise

The retail mindset among patients is growing in healthcare, and this new survey shows it.

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Videos & Webinars

We know that sometimes you just want to see things for yourself. That's why there's video.

YRMC Reduces No-Shows With SR Health Platform

Yuma Regional Medical Center sought a patient engagement solution to help them minimize no-shows and connect better with patients. The SR Health platform allowed Yuma Regional to raise the bar for effective and efficient communication with their patients.

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Engaging Pediatric Patients and Their Families Across the Entire Healthcare Journey

SR Health's text-first platform enables nationally top-ranked Boston Children's Hospital to affect more meaningful conversations and interaction with the families it serves.

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SR Health Two-Way Messaging Delivers Fast and Effortless Patient Communication

Real-time, two-way text messaging is how today’s patients want to connect with their healthcare providers. The tool supports virtual and in-person care while its automated text reminders help increase patient confirmations and reduce no-shows and late cancellations.

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SR Health Has Improved Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience.

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SR Health is the solution that providers will be using for decades to come!

Healthcare organizations that are using SR Health are finding that it allows them to connect and engage with patients across generations to improve efficiency, revenue, and outcomes.

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We KNOW We're Reaching Them!

Josh Roy, Director of Operations at Infirmary Health Diagnostic and Medical Clinic, discusses how SR Health has increased their ability to reach their patients.

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Checklists

Sometimes you just need a little guidance and next steps. That's what we're here for.

6 Appointment Reminder Best Practices to Increase Confirmations and Revenue

Everyone knows that no-shows and late cancellations can take a painful toll on your healthcare organization’s revenue. Discover how text-first communication based on patients’ preferences and an automated approach to sending out appointment reminders can drive much improved results for you and your patients.

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5 Steps to More Effective Patient Recall

Patient recall can be a tough nut to crack for healthcare organizations. Learn how a text-first approach to automated recall can help you get patients the care they need, improve patient outcomes, and recapture a source of significant revenue loss.

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5 Stages of the Perfect Appointment Workflow

Disruptions like no-shows and late cancellations can become amplified in the face of poor patient communication and a broken appointment workflow. Learn how a more effective appointment workflow and text-first approach can help you fill up your schedule and increase revenue.

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Texting and Patient Portals: Selecting the Most Effective Tool for Patient Communications

Texting and patient portals both have their place when it comes to serving patients. But which tool is most effective when it comes to crucial patient communication tasks that help form stronger patient-provider relationships?

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Six Steps to Implementing Effective Hybrid Care in Your Organization

Healthcare has been moving toward a hybrid care model since COVID-19 hit in early 2020. The need for this model will likely continue. Download this list of important changes healthcare organizations should consider.

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Use Two-Way Text to Create a "Park & Text" Waiting Room

One great way to support social distancing is to create a "park & text" waiting room using real-time, two-way text. Get the details in this simple checklist.

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Blog

Patient engagement insights for those who want to be in the know.

How Do I Create a Patient Contact Plan for Emergencies and the Unexpected?

Learn how to create a Patient Contact Plan for Emergency Events to quickly alert patients about any disruptions to the schedule.

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3 Tips to Help Patients Avoid COVID Misinformation

Misinformation about COVID has become a public health concern. Learn ways to help patients get the facts about COVID and the vaccine.

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Telehealth’s Short- and Long-Term Future Role Remains Uncertain

A look at the future of telehealth and its many benefits to providers and patients despite an uncertain future.

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3 Keys to Help Ensure Patients Have a Positive Care Experience

Data shows the patient experience is suffering. Here are a few elements that are critical to ensure clear and effective communication with patients.

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Inoculation Month a Timely ‘In’ for Vaccine Patient Education

With a new surge of COVID well underway, right now might be the perfect time for vaccine-related patient outreach and education.

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Convenience Versus the Patient-Provider Relationship: Who Wins?

Healthcare providers can deliver high levels of convenience and build upon the patient-provider relationship through improved communication.

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Success Stories

You don't need to take our word for it. Our customers have plenty to say about the benefits of working with us.

YRMC Reduces No-Shows With SR Health Platform

Yuma Regional Medical Center sought a patient engagement solution to help them minimize no-shows and connect better with patients. The SR Health platform allowed Yuma Regional to raise the bar for effective and efficient communication with their patients.

Watch Now

SR Health Helps YRMC Lower No-Show Rates

Yuma Regional Medical Center needed a uniform solution for their clinics to more effectively reach patients and reduce no-shows. The SR Health platform enabled them to increase confirmations, reduce staff reminder workloads, and achieve more personalized engagement.

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Boston Children's Hospital + SR Health

SR Health's text-first platform enables nationally top-ranked Boston Children's Hospital to affect more meaningful conversations and interaction with the families it serves.

Watch Now

Health System Leverages Text Messaging to Roll Out COVID-19 Vaccines

A health system in Alaska used SR Health’s text messaging feature to rollout the COVID-19 vaccine communications much faster than they could have by phone. The more responsive approach helped the organization increase satisfaction and trust among their patients.

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SR Health Has Improved Patient Communication for Klein Dermatology

Klein Dermatology has improved patient communication and is keeping patients and staff safe with help from SR Health. Two-way text messaging, digital intake forms, and other features save time, reduce errors, and create a better patient experience.

Watch Now

We KNOW we're reaching them!

Josh Roy, Director of Operations at Infirmary Health Diagnostic and Medical Clinic, discusses how SR Health has increased their ability to reach their patients.

Watch Now