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Patient Engagement HQ

Patient Engagement HQ

Our Patient Engagement HQ has all the latest resources, news and data to help you stay ahead. If you're like us, you're always learning. You'll find the education we have to share here.
  • Type
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    • Guides & White Papers
    • Infographics
    • Videos & Webinars
    • Checklists
    • Blog
    • Success Stories
  • Topic
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    • Telehealth
    • AI in Healthcare
    • Patient Experience
    • Appointment Reminders
    • Patient Communication
    • Patient Reviews
    • COVID-19

Guides & White Papers

If you're looking for data-driven insights, you're in luck. We've done the research for you.

Patient Communication Preferences: The COVID-19 Impact

Has COVID-19 changed the way patients want health systems to communicate with them? Download this white paper to learn how COVID-19 has impacted patients’ desire for automation and tools like text and telehealth.

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Seeing Patients Virtually and Getting Paid for It

The COVID-19 pandemic has thrown telemedicine into the spotlight. With everyone moving so fast to get telehealth and virtual services in place, it’s easy to choose quick-fix solutions or make mistakes.

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7 Ways Your Patient Engagement Vendor Missed the Mark During the Pandemic

As the COVID-19 pandemic accelerated in March 2020 and the need for reliable and effective patient-provider communication became more important than ever, did your vendor deliver?

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Best Practices for COVID-19 Patient Communications

The spread of COVID-19 is unprecedented in modern times. As a healthcare organization, you have a responsibility to keep patients up-to-date on ways to protect their health.

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Reopening Survival Strategies for Hospitals and Health Systems

This guide shares some suggested best practices for connecting with patients and getting back to being fully open.

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No Shows No More

Missed appointments can have a huge impact on your healthcare organization. The wasted staff prep time and unnecessary holes in your schedule can lead to lost revenue.

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It's like they say: A picture is worth a thousand words.

Is Healthcare Ready for AI to Improve Patient Experience

You bet it is! Patient experience and communication is the perfect place to start with AI. Here's why...

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Patient Switching Is On The Rise

The retail mindset among patients is growing in healthcare, and this new survey shows it.

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Videos & Webinars

We know that sometimes you just want to see things for yourself. That's why there's video.

11 Brand New Patient Communication Survey Results and What They Mean

It feels like COVID-19 has changed everything about the way you deliver healthcare, but what does the latest data tell us about that? This webinar gives insights from the latest research on patient communication.

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Patient Engagement in the “New World”: Getting the Tools in Place

As COVID uncovers and highlights emerging needs in patient engagement, how can technology leaders quickly adjust to get supporting tools in place? The urgency to adopt a cohesive and comprehensive patient engagement strategy has never been greater. Get insights on how to move ahead from former Intermountain CIO, Marc Probst.

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Hybrid Care Delivery: Best of Both Worlds

COVID-19 required many healthcare organizations to quickly launch their telemedicine services with little planning or experience. Now it's time to learn how to optimize your telemedicine services and integrate them with your in-person services in a post-distancing world with tips from expert consultant Christian Milaster.

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Bridging the Gap between Patients and Providers

Lisa Sershen, chief digital officer at Westmed Medical Group, discusses why she thinks SR Health is the future of patient communication.

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SR Health Is Solving the Patient Communication Problem

SR Health is a system that has been built to work in large healthcare organizations using what we've learned from billions of patient interactions. Find out how it's changing healthcare to build a better future.

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Addressing the Needs of 5 Generations with SR Health

Craig Dreher, Chief Technology Officer, Community Care Physicians discusses how SR Health is allowing their large organization to communicate with all patients the right way.

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Sometimes you just need a little guidance and next steps. That's what we're here for.

Six Steps to Implementing Effective Hybrid Care in Your Organization

Healthcare has been moving toward a hybrid care model since COVID-19 hit in early 2020. The need for this model will likely continue. Download this list of important changes healthcare organizations should consider.

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Use Two-Way Text to Create a "Park & Text" Waiting Room

One great way to support social distancing is to create a "park & text" waiting room using real-time, two-way text. Get the details in this simple checklist.

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You Think You're Ready for AI. Now What?

Download this checklist for 17 steps to take, questions to ask and things to think about to make using AI for patient communication more successful in your healthcare organization.

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11 Things Health Systems Must Have In Patient Communication Software

There are lots of different options out there when it comes to choosing a patient engagement software and vendor for your healthcare organization. How do you know what to look for?

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Patient engagement insights for those who want to be in the know.

Latest Research Shows Patients Are Very Open to Ongoing Use of Telehealth

New data from SR Health shows patients have a growing interest in telehealth during COVID-19.

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Medical Center Improves Outcomes and Reduces No-Shows by 80%

Discover how Community Medical Center used patient communication technology to improve patient outcomes and reduce patient no-shows.

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Five Ways to Elevate the Remote Patient (and Caregiver) Experience

Learn five ways to elevate the patient experience with virtual care from expert patient advocate Grace Cordovano.

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New Research Suggests Phone Calls Are Out, Automation Is In

This two-part patient research study was conducted to better understand if COVID-19 impacted patient communications preferences and satisfaction.

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Steps to Manage a Mix of In-Person and Virtual Visits

Here is a list of some of the important changes healthcare organizations should consider to support a mix of in-person and virtual visits.

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Free Webinar to Present Latest Patient Communication Survey Results

This free webinar gives key insights from the latest research on patient communication conducted before COVID-19 and again during COVID-19.

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Success Stories

You don't need to take our word for it. Our customers have plenty to say about the benefits of working with us.

FQHC Takes Control of Patient Communication

Read how Franklin Primary Health Center took control of their patient communication with Solutionreach to reduce no-shows from 22 to 7 percent, and support a switch to telehealth during COVID-19.

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Addressing the Needs of Five Generations with SR Health

Watch as Craig Dreher, chief technology officer at Community Care Physicians, talks about how SR Health is allowing their large organization to communicate with all patients the right way.

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Multi-site Healthcare Provider Continues to Serve Patients During COVID-19

Find out why Community Health Center, Inc. chose SR Health to help them connect with patients and continue to engage during COVID.

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Large Group Quickly Shifts to Telemedicine with Help from SR Health

Community Care Physicians needed to consolidate its organization and patient communication technology. Find out how they have improved communication and reduced no-shows with SR Health.

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Bridging the Gap between Patients and Providers with SR Health

Listen to Lisa Sershen, chief digital officer at Westmed Medical Group, as she discusses why she thinks SR Health is the future of patient communication.

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Physician Group Sees $5.2M in Additional Revenue

Allied Physicians Group was using an appointment reminder system that would only call landline telephone numbers before they decided to try the automated text and email reminders from Solutionreach. Read about how they increased revenue by over $5M.

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