Physician Group Patient Interaction & Communication Solutions

No matter how many locations, providers, or patients—get the right messages out at the right time. Every time.

The more locations and providers you have in your physician group, the harder it can be to consistently improve patient experience. It requires a solution that can be set up to reflect your healthcare organization’s structure to meet the needs of each location to inform and engage existing patients and reach new ones. Luckily, we do this every day with some of the largest multi-site practices in the country.

Integrations

For the best patient engagement, your physician group needs the best integration. We know we can support your organization no matter what systems you use. Our integrations let SR Health go to work for you—improving outcomes, driving efficiency, and creating a better healthcare experience for both you and your patients.

Appointment Reminders

Fifty-two percent of patients say they missed appointments because they forgot. Delivering automated reminders with pre-visit instructions can reduce no-shows to five percent or less. That’s a lot more patients showing up on time and prepared no matter what type of appointment they have.

Two-Way Text

Patient interest in phone calls has been falling for years. Meet patients where they are with real-time, two-way text. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant.

Virtual Care

SR Health brings the fragmented processes around scheduling, intake, appointment reminders, and the actual telehealth encounter into a single, seamless experience. And you’re going to need it now that 60% of patients expect telehealth to be part of their new normal.

Hierarchy and specialty management: Organize and manage SR Health in a way that mirrors your organization—by location, by specialty, etc.
Roles and permissions: Create different roles to match the roles of your team (marketing, front desk, provider, etc.), and give users the appropriate levels of access.

User administration: Manage users across all locations and specialties from a single organizational dashboard.
Artificial intelligence (AI): Leverage AI and machine learning to automatically respond to routine questions, analyze patient data and more to increase efficiency.

Security and compliance: Protect PHI and stay compliant with rules and regulations related to HIPAA, TCPA, and more.
Two-way text: Communicate directly with patients via SMS messaging. With the help of AI, respond to questions automatically while allowing for escalations if the patient needs a human touch.