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SR Health Features

All SR Health Features

SR Health provides a seamless end-to-end patient communication platform that engages patients and reduces the burden on staff. 

Medical appointment reminders

 

Automated Appointment Reminders

No-show rates can be 10 to 30 percent, costing you tens, or even hundreds, of thousands of dollars a year and resulting in poorer outcomes for patients. Delivering automated reminders through SR Health that use patient preferences for timing, language, and delivery—text, email, voice—can reduce no-shows to five percent or less.

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Automated Patient Recall

As many as 40 percent of patients don’t schedule the care they need. You can change that and improve both their outcomes and your bottom line with automated recall from SR Health that is based on demographics or diagnoses. The majority of providers believe automated recall improves both patient outcomes and experience.

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automated medical patient recall

 

Digital patient intake form

 

Digital Patient Intake

Patients are avoiding the doctor and it’s costing you. The average loss of revenue for healthcare organizations is nearly 40 percent in 2020. Supporting safety, changing patient expectations, and virtual care requires a digital workflow across the patient journey. Electronic patient intake through SR Health allows patients to complete forms at their convenience, ensures information is accurate and up-to-date, saves you time, and works for any visit type.

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Group Messaging

You’ve probably discovered that you aren’t able to reach a group of patients, or all patients, quickly and easily without adding a huge burden on your staff. Whether it’s for health emergencies like COVID, preventive care needs like flu shots, or an urgent closure due to natural disaster, those communications have become a necessity, and phone calls are impractical. It takes too much time, and many patients won’t answer. Group messaging from SR Health is significantly more efficient and effective.

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hipaa group messaging

 

Medical itinerary page

 

Itinerary Page

Does your organization serve patients who come in for multiple appointments or to see more than one provider? The SR Health Itinerary page allows you to combine information for multiple appointments into a single view and include other pre-visit instructions, including access to a map or wayfinding from the parking lot to the provider’s office.

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Patient Education

The number one reason for poor care adherence is poor provider-patient communication. Create automated, targeted educational campaigns to maintain an ongoing connection with patients while engaging them in their own wellness, reducing emergency care, and improving management of chronic conditions. Ninety-two percent of patients feel more connected to you and take better care of themselves because of the digital patient education they receive.

 

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Patient education sr health

 

Medical patient surveys

 

Patient Surveys

Across healthcare, the average revenue loss in 2020 was nearly 40 percent. To recover, you will need to know how you are doing at meeting changing patient needs because it impacts retention, reimbursement, and referrals. Digital surveys are the best way to do that. An electronic patient survey from SR Health is 30 percent more likely to be completed.

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Pre-Visit Instructions

One of the fastest ways to throw your schedule off is patients showing up unprepared. It can delay appointments that patients need to manage their care and mean losing revenue due to last-minute rescheduling. Providing pre-appointment instructions within automated reminders from SR Health helps patients show up on time and ready to go for any type of appointment—virtual or in-person.

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pre visit instructions

 

Telehealth software

 

Telehealth

New research suggests 87 percent of patients haven’t visited the doctor due to fear of going in during COVID-19. More than half of all patients expect telemedicine to be part of their healthcare future. Telehealth can address most issues and helps reduce costs. SR Health provides all the tools to support virtual care, including an easy-to-use secure, high-resolution video visit tool.

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Two-Way Text Messaging

Patient interest in phone calls has been falling for years, and it took a 14 percent dive in 2020 alone. Meet patients where they are with real-time, two-way text. It’s compliant and convenient with no apps to download. Over 70 percent of your patients want to text back and forth with you, and SR Health lets you do that while staying compliant. Best of all, it supports virtual and in-person care by enabling activities like “park and text” and on-demand support for telehealth.

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two way patient messaging