Automated appointment reminders help reduce costly no-shows and increase confirmations to keep a provider’s schedule full. They can also connect with a patient based on their communication preference (text or email) for a better patient experience. Patients are more likely to respond to a texted automatic appointment reminder than a phone call from the provider. Pre-visit instructions sent out as automated text messages can help ensure patients show up for appointments on-time and ready to go. Automated appointment reminders drastically reduce the amount of time staff spend on tedious phone-based appointment reminder calls, freeing staff resources for more pertinent duties. Providers say that automated appointment reminders result in better communication with patients, more engaged patients, and reduced phone time.