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appointment reminder

Appointment Reminders

A full schedule improves patient outcomes while maximizing your revenue. SR Health automates reminders using patient preferences for maximum impact.

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Reduce patient no-shows and increase confirmations to keep your schedule full.

No-show rates can be 10 to 30 percent, costing you tens, or even hundreds, of thousands of dollars a year and resulting in poorer outcomes for patients. Delivering automated reminders through SR Health that use patient preferences for timing, language, and delivery—text, email, voice—can reduce no-shows to five percent or less.

patient appointment reminders


Deliver timely appointment reminders.

Fifty-two percent of patients say they missed appointments because they forgot. Enough already! Delivering automated reminders that use patient preferences can reduce no-shows to five percent or less. Just as valuable, eighty-five percent of providers say automated reminders improve patient experience.

Increase appointment confirmations from patients.

When patients don’t respond to reminders, or respond with unrecognizable messages to confirm appointments, staff are left doing tedious manual follow up—often by phone. Ouch! Because SR Health uses patient preferences and AI to deliver messages, it is more effective at capturing confirmations even when the response is a thumbs-up emoji. Those automated reminders can increase patient appointment confirmations by as much as 156 percent.

patient confirmation stats


patient pre-visit instructions


Provide pre-visit instructions for scheduled appointments.

One of the fastest ways to throw the schedule off is patients showing up unprepared. It can delay appointments or mean losing revenue due to last minute rescheduling. Providing pre-appointment instructions within automated reminders helps patients show up on time and ready to go.

Make it easy for patients to see details for multiple appointments

Does your organization serve patients who come in for multiple appointments or to see more than one provider? The SR Health Itinerary page allows you to combine information for multiple appointments into a single view and include other pre-visit instructions, including access to a map or wayfinding from the parking lot to the provider’s office.

patient appointment itinerary


Benefits of Automated Appointment Reminders

There are measurable benefits to using automated scheduling flows. And, they aren’t just monetary, although return on investment is a given when more patients show up and schedule needed care. Better communication improves efficiency, experience, and outcomes.

Providers said they had:

Better communication with patients
More engaged patients
Reduced phone time

Automated Appointment Reminders FAQ

Automated appointment reminders help reduce costly no-shows and increase confirmations to keep a provider’s schedule full. They can also connect with a patient based on their communication preference (text or email) for a better patient experience. Patients are more likely to respond to a texted automatic appointment reminder than a phone call from the provider. Pre-visit instructions sent out as automated text messages can help ensure patients show up for appointments on-time and ready to go. Automated appointment reminders drastically reduce the amount of time staff spend on tedious phone-based appointment reminder calls, freeing staff resources for more pertinent duties. Providers say that automated appointment reminders result in better communication with patients, more engaged patients, and reduced phone time.

Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.

SR Health automated appointment reminders are customizable and can be scheduled to be sent out at a best practice-based cadence. Research has shown that the best cadence for reminders is at three weeks, three days, and three hours before an appointment. SR Health can also be used to send patients pre-visit instructions, such as to bring lab results to the appointment, and digital intake messages that allow patients to complete forms electronically prior to their appointment which reduces check in times. These SR Health tools help ensure that patients show up on time and well prepared for their appointments.

Research has shown that automated text appointment reminders are the fastest and most effective way to help patients arrive for appointments. SR Health’s automated appointment reminders are customizable and can reduce no-shows to five percent or less. The solution’s automated scheduling flows enable a provider to quickly confirm appointments with large numbers of patients while freeing up staff from tedious manual phone-based follow up. Providers can save time and maximize revenue when more patients show up for appointments and schedule needed care.

Research has shown that automated appointment reminders sent out at regular cadence of three weeks, three days, and three hours before an appointment can reduce no-shows by almost 160 percent.

Yes, SR Health can send automated appointment reminders based on each patient’s communication preferences, whether it be text, email, or voicemail. Research has found that text messages are the most effective and efficient way to remind patients about their appointments and to decrease no-shows and increase confirmations.

The SR Heath itinerary page allows a provider to combine information for multiple appointments or multiple providers into single view. The solution also enables the provider to send out pre-visit instructions, such as a map to the office location or parking lot wayfinding instructions, for multiple appointments.