Patient Group Messaging

SR Health makes it easy to stay connected to groups of patients, or all patients, when you need to.

You’ve probably discovered that you aren’t able to reach a group of patients, or all patients, quickly and easily without adding a huge burden on your staff. Whether it’s for health emergencies like COVID, preventive care needs like flu shots, or an urgent closure due to natural disaster, those communications have become a necessity, and phone calls are impractical. It takes too much time, and many patients won’t answer. Group messaging from SR Health is significantly more efficient and effective.

Use text messaging to get more patient reviews.

Ninety-four percent of patients use reviews to find providers. A poor online reputation can have a big impact on the bottom line. Many organizations don’t have great online reviews or don’t have enough online reviews. Over two thirds of patients will leave a review if asked. So ask, and do it through text, which is the most effective method. A strong online reputation is a sure way to acquire new patients and meet revenue goals. According to Harvard research, a one-star rating increase can boost your bottom line by nearly 10 percent.

 

Alert patients of emergency closings and schedule changes.

Patients have similar expectations of service from healthcare and non-healthcare companies. Showing up to find out the office is closed or the provider is out is a sure-fire way to lose a patient. Message specific groups of patients via text, email, and voice for any reason at any time. Minimize the time staff spend contacting patients to cancel and reschedule appointments due to unexpected scheduling changes.