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Patient communication

Patient Group Messaging

There are a lot of reasons to stay connected to patients.
Targeted outreach from SR Health throughout the year lets you do that.

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SR Health makes it easy to stay connected to groups of patients, or all patients, when you need to.

You’ve probably discovered that you aren’t able to reach a group of patients, or all patients, quickly and easily without adding a huge burden on your staff. Whether it’s for health emergencies like COVID, preventive care needs like flu shots, or an urgent closure due to natural disaster, those communications have become a necessity, and phone calls are impractical. It takes too much time, and many patients won’t answer. Group messaging from SR Health is significantly more efficient and effective.

patient communication stats


Stay connected with patients through customized campaigns.

It’s important to keep patients up to date on new services, new providers, upcoming events, and more. If you are really going to work on keeping patients engaged in their wellness and coming back for needed care, it takes more than an annual exam. Create customized educational and marketing campaigns for everyone or specialized campaigns that are targeted to specific groups. Fifty-two percent of consumers said they are more likely to switch brands if a company doesn’t make an effort to personalize communications to them. Patient outreach throughout the year is another way to do just that.

Alert patients of emergency closings and schedule changes.

Patients have similar expectations of service from healthcare and non-healthcare companies. Showing up to find out the office is closed or the provider is out is a sure-fire way to lose a patient. Message specific groups of patients via text, email, and voice for any reason at any time. Minimize the time staff spend contacting patients to cancel and reschedule appointments due to unexpected scheduling changes.

Emergency patient communication


Mass patient communication


Keep patients up to date with mass health alerts.

Stuff happens. Flu. Whooping cough. Patient engagement can be the key to improving outcomes. Sometimes you need to get information out to patients about health-related issues in the community. Quickly send a mass health alert communication to all patients.

SR Health is solving the patient communication problem.

SR Health is a system that has been built to work in large healthcare organizations using what we've learned from billions of patient interactions. Find out how it's changing healthcare to build a better future. Surrounded by smart, passionate people and with the best tools and approaches at your disposal, you’ll take giant leaps toward creating a business.

Group Messaging FAQ

Patient group messaging enables a healthcare provider to send text, email, or voice messages to specific groups of patients or all patients based on individual patient communication preferences and filtered by diagnoses or other criteria. Group messaging is particularly helpful to a provider when speed and urgency are critical in getting messages or information out to patients and/or for a provider to effectively reach large numbers of patients.

Group messaging allows a provider to quickly and efficiently communicate the right message to specified groups of patients in the smallest amount of time and using a minimum of staff resources. Contacting groups of patients by phone can be time-consuming for staff and impractical. Group messaging is an economical and speedy way to reach patients for a variety of reasons, whether it be health emergencies like COVID-19, preventive care such as alerts about rolling out the COVID-19 vaccine, or an urgent closure due to a natural disaster or inclement weather. The tool can also be used to send out recall notifications to select groups of patients to schedule important preventive care or chronic care management.

Yes, SR Health group messaging is a patient engagement solution that allows providers to simultaneously send out group text, email or voice messages to all patients or targeted to specific groups at a moment’s notice. Group messages can also be tailored based on patient diagnoses, providers, or other criteria. SR Health group messages support HIPAA compliance, and patients can’t see anyone else’s contact information in the messages except their own.

SR Health group messaging is a solution that sends messages via text, email, or voice, significantly reducing the amount of time staff need to spend making phone calls. Instead of the minutes it takes to call each patient individually, SR Health group messaging can reach hundreds or thousands of patients almost instantaneously. SR Health group messaging requires a minimum of time and resources, freeing staff up for more complex, patient-centered duties. And text messages are 209 times more likely to be responded to than a phone call.

SR Health group messaging can help providers stay connected with patients by notifying them of new services, new providers, upcoming events, and much more. The solution can support providers in creating customized educational and marketing campaigns for all patients, such as patient education on the COVID-19 vaccine, or targeted campaigns to specific groups based on diagnoses or other criteria. Effective patient education is a critical component in getting patients the care they need.

Emergencies, sickness, and severe weather can change schedules or close provider offices on short notice. With SR Health group messaging, providers can message specific groups of patients or all patients via text, email or voice messages at any time and for any reason. This significantly reduces the amount of time staff need to spend on phones contacting patients to cancel and reschedule appointments due to unexpected scheduling changes or emergency closings.

SR Health group messaging can be utilized to quickly send out mass health alerts to patients on health issues impacting the community. This can be anything from the flu, to whooping cough, to the latest information on the COVID-19 pandemic and provider rollout of the vaccine. SR Health group messaging can help providers ensure that patients are informed and up to date on emerging health concerns, which can help generate greater patient engagement and improved outcomes.