Scheduling on the phone is a beast. It takes an average of eight minutes per appointment
. No surprise, some of that is time spent on hold. And, patients now say they won’t wait on hold for more than a minute
, and if they hang up, they won’t call back. Appointment lost. It just isn’t practical or efficient for patients or staff. Online scheduling is available 24/7 so patients can schedule at their convenience. No waiting on hold. Fewer calls into your facility. Online scheduling has even been shown to get patients in sooner, reducing wait times for an appointment.