No-show rates can be 10 to 30 percent, costing you tens, or even hundreds, of thousands of dollars a year and resulting in poorer outcomes for patients. Delivering automated reminders through SR Health that use patient preferences for timing, language, and delivery—text, email,voice—can reduce no-shows to five percent or less.
Patient education is the information and knowledge healthcare providers offer patients to help them become better informed about their condition, medical procedures, and choices they have regarding treatment. Patient education follow-up communication refers to the outreach efforts providers make to ensure patients understand and adhere to care instructions. Because patients forget 40 to 80 percent of post-appointment care instructions, patient education follow-up in the form of automated text reminders is critical to achieve effective patient compliance. Timely and targeted patient education distributed through automated messaging supports providers’ efforts to improve patient outcomes and meet requirements for value-based care programs.