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Patient Follow-up Communication

Improving outcomes can help you meet requirements for value-based care programs.
SR Health gives you the tools to increase patient compliance and track their experience.

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Patients forget 40 to 80 percent of post-appointment care instructions, resulting in poor outcomes and reduced reimbursement. Send automated follow-up instructions and education to patients based on appointment type to reduce readmittance, improve outcomes, and support value-based care initiatives.

Create targeted patient education.

The number one reason for poor care adherence is poor provider-patient communication. In short, patients don’t know what to do and providers need to do more to support them. A 15-minute visit just isn’t enough to change behavior. Create targeted educational campaigns to maintain an ongoing connection with patients while engaging them in their own wellness, reducing emergency care, and improving management of chronic conditions. Ninety-two percent of patients feel more connected to the hospital and take better care of themselves because of the digital patient education they receive.

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Increase co-pay collection.

Sixty-four percent of physicians say that increasingly their patients are paying for services that are not covered by insurance. Facilities often struggle to collect co-pays and other amounts due at the time of service. To increase collections and improve the patient billing experience, offer a simple mobile solution to pay at the time of service.

Deliver timely post-visit payment reminders.

Patients receive an average of three statements before they pay their bill. The longer it takes to collect, the less money is collected. At 60 days the collection amount drops to 60-75 percent. Sending reminders via text message as soon as the amount due is known, significantly speeds up the process, helping increase the amount collected.

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Patient Education FAQ

Patient education is the information and knowledge healthcare providers offer patients to help them become better informed about their condition, medical procedures, and choices they have regarding treatment. Patient education follow-up communication refers to the outreach efforts providers make to ensure patients understand and adhere to care instructions. Because patients forget 40 to 80 percent of post-appointment care instructions, patient education follow-up in the form of automated text reminders is critical to achieve effective patient compliance. Timely and targeted patient education distributed through automated messaging supports providers’ efforts to improve patient outcomes and meet requirements for value-based care programs.

Patient education dispensed through automated pre-visit instructions prior to a patient’s appointment can also be very valuable to providers. For example, many providers are deploying patient education via automated text pre-visit instructions in the rollout of the COVID-19 vaccine. The patient education campaigns are aimed at informing patients about the safety and efficacy of the vaccines to help them overcome vaccine hesitancy and to alert them of available vaccine scheduling. Patient education messaging delivered in recall notifications can also support getting patients the care they need.

SR Health patient education can be used to text, email or voice message patients automated follow-up instructions and education based on their appointment type to help reduce readmittance, improve outcomes, and support value-based care initiatives. The number one reason for poor provider care adherence is poor provider-patient communication. SR Health patient education can launch targeted educational campaigns to maintain an ongoing connection with patients while engaging them in their own wellness, reducing emergency care, and improving management of chronic conditions. Ninety-two percent of patients feel more connected to the hospital and take better care of themselves because of the digital patient education they receive.

Sixty-four percent of physicians say that increasingly their patients are paying for services that are not covered by insurance. Providers often struggle to collect co-pays and other amounts due at the time of service. SR Health patient education can be used to send automated pre-visit instructions to patients about mobile pay options at the time of service to help providers increase collections and improve the patient billing experience.

Patients receive an average of three statements before they pay their bill. The longer it takes to collect, the less money the provider collects. At 60 days, the collection amount drops to 60 to 75 percent. SR Health patient education can send automated post-appointment reminders via text, email or voice message as soon as the amount due is known, significantly speeding up the process and helping increase the amount collected.