Patient Intake

Paper is really inefficient. It can cause delays at check in, putting your office behind schedule. Duplicate data entry can cause billing errors and claim denials. And patients hate paper because it’s tedious and inconvenient, creating a poor experience. No wonder 51 percent say they prefer a doctor who lets them fill out paperwork online. Digital intake allows patients to complete forms at their convenience. It ensures information is accurate and up-to-date, saving time for staff.

Paper is also really expensive. It can take up as much as three percent of annual revenue. Reduce paper-related costs, while saving time for both patients and staff by using electronic patient forms. It also allows you to eliminate errors from duplicate data entry which contribute to claim denials. Up to 61 percent of denials come from things like data entry errors.

Manage and customize the intake process to get exactly the information you need while making it easier for patients.

• Create a form or packet of forms for your specialty
• Send intake forms to patients as a link via text or email
• Offer an option to complete forms on a device in the office
• Upload completed information and write back data to certain practice management and EHR system or SR Health
• Stay HIPAA compliant and protect patient data

Ninety-four percent of patients use reviews to find providers. A poor online reputation can have a big impact on the bottom line. Many organizations don’t have great online reviews or don’t have enough online reviews. Over two thirds of patients will leave a review if asked. So ask, and do it through text, which is the most effective method. A strong online reputation is a sure way to acquire new patients and meet revenue goals. According to Harvard research. A one-star rating increase can boost your bottom line by nearly 10 percent

Patients are paying a larger portion of their healthcare costs out of pocket, and $100 million of that goes uncollected. Offer patients an easy mobile option to pay their bills in the office or from home in minutes. Reduce the costs and time associated with collecting from patients and improve the billing process for them at the same time. The faster you collect, the more you collect.

Sixty-four percent of physicians say that increasingly their patients are paying for services that are not covered by insurance. Facilities often struggle to collect co-pays and other amounts due at the time of service. To increase collections and improve the patient billing experience, offer a simple mobile solution to pay at the time of service.

Patient receive an average of three statements before they pay their bill. The longer it takes to collect, the less money is collected. At 60 days the collection amount drops to 60-75 percent. Sending reminders via text message as soon as the amount due is known, significantly speeds up the process, helping increase the amount collected.

Sixty-one percent of denials are due to errors like inaccurate insurance or demographic information. Use text messaging to make sure information is up to date and reduce the likelihood of a claim denial.

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