Customized patient surveys for the entire organization or just specific groups. You get exactly the feedback you need and want. That patient feedback can show you your strengths and where you need to make improvements to improve the experience and improve your bottom line.
Send automated electronic surveys for the best results.
No one has the time to send out surveys individually to all patients. It’s such a painful way to get feedback. Surveys need to be automated and electronic for you and your patients. Ninety-one percent of people prefer to complete a feedback survey online via a website or email.SR Health automates patient surveys to track satisfaction and get feedback. With SR Health, patients get the survey when you want them to so their feedback is fresh in their mind.
Target surveys to get the right feedback from the right patients.
Things change, and you see different patients for different reasons. The larger your organization is, the more flexibility you need to gather feedback. That’s why patient surveys shouldn’t come in a one-size-fits-all package. They should be targeted to get the best results. Leverage the customization within SR Health and target patient surveys to specific groups to further improve patient relationships and loyalty.
There are measurable benefits to using automated scheduling flows. And, they aren’t just monetary, although return on investment is a given when more patients show up and schedule needed care. Better communication improves efficiency, experience, and outcomes.
Providers said they had:
Better communication with patients
83
More engaged patients
62
Reduced phone time
76
Review requests:
Ninety-four percent of patients use reviews to find providers. A poor online reputation can have a big impact on the bottom line. Many organizations don’t have great online reviews or don’t have enough online reviews. Over two thirds of patients will leave a review if asked. So ask, and do it through text, which is the most effective method. A strong online reputation is a sure way to acquire new patients and meet revenue goals. According to Harvard research. A one-star rating increase can boost your bottom line by nearly 10 percent
Patients are paying a larger portion of their healthcare costs out of pocket, and $100 million of that goes uncollected. Offer patients an easy mobile option to pay their bills in the office or from home in minutes. Reduce the costs and time associated with collecting from patients and improve the billing process for them at the same time. The faster you collect, the more you collect.
Sixty-four percent of physicians say that increasingly their patients are paying for services that are not covered by insurance. Facilities often struggle to collect co-pays and other amounts due at the time of service. To increase collections and improve the patient billing experience, offer a simple mobile solution to pay at the time of service.
Improving the patient billing and collection process continues to be a top priority for healthcare organizations of all sizes. Text solutions speed up the process which has many benefits:
Research has shown
Providers collect 90% or more when patients pay in 30 days
90
Collection rates increase 25% if digital tools are used
25
Electronic payment methods are preferred by 68% of patients
68
Post-visit payment reminders:
Patient receive an average of three statements before they pay their bill. The longer it takes to collect, the less money is collected. At 60 days the collection amount drops to 60-75 percent. Sending reminders via text message as soon as the amount due is known, significantly speeds up the process, helping increase the amount collected.
Sixty-one percent of denials are due to errors like inaccurate insurance or demographic information. Use text messaging to make sure information is up to date and reduce the likelihood of a claim denial.
