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Get an end-to-end virtual visit workflow with SR Health.

Telehealth tools are useless without the essential workflows to make them effective.
SR Health provides you with both.

 

Get the right telehealth solutions and the right workflows to support them.

Unlike other telehealth solutions, SR Health brings the fragmented processes around scheduling, intake and pre-visit screening, appointment reminders, and the actual telehealth encounter into a single, seamless experience. Healthcare organizations can access an end-to-end solution that facilitates both face-to-face and virtual visits by text, phone, or video. As a result, providers can deliver the right mix of care at the right time and at the right place.

Conduct HIPAA-compliant video visits through SMS text.

Over half of patients are comfortable using video services for appointments. SR Health provides a HIPAA-compliant, high-resolution video tool for telehealth that is launched directly from a text conversation. Visits can be pre-scheduled and instructions can be sent in the text or email appointment reminder. Then, a link can be sent a few minutes before the visit through text to launch the secure visit. They can also be done on-demand during a text conversation.

Use the video telemedicine system of your choice.

Full video telehealth visits can also be conducted using third-party solutions. These can be scheduled through phone, text, or online scheduling. You can send links and instructions in a text or email reminder prior to the visit. So, no need to change what you're using if it works and you can drop it right into your reminder and follow up process. 

Launch a text-based appointment.

Sixty-six percent of patients say they would gladly use telehealth for their care. Existing patients can use these brief, but billable, virtual check-ins to send information and images to the provider to review and determine if an in-person or telehealth visit is recommended. The built-in HIPAA consent tool can be used before communicating PHI to ensure compliance. Patients simply text the message, staff assign the virtual check-in to the provider, and the provider responds with directions to the patient on next steps.

SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

SR Health is improving patient experience for leading healthcare organizations.

They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.

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Offer phone-based virtual check-ins.

Many patients believe that telehealth can meet their needs as effectively as an in-person visit. Brief telephone virtual check-in appointment types can be arranged through the phone or text. These five to 10-minute phone calls with the provider allow patients to discuss symptoms so the provider can determine if an in-person or telehealth visit is required.

Create a digital patient intake experience.

Now more than ever, healthcare organizations need to remove paper from their processes to support remote care and patient safety. Patients often prefer digital options like paperless registration. Over 50 percent of patients say they prefer a doctor who lets them complete forms online. Replace paper with a digital intake experience for all your patients. Gather critical intake information, including pre-screening questions, from patients engaging in a telehealth visit.

Communicate your telehealth offerings.

Alerts your patients to new telehealth virtual offerings through text and email messages. You can send email and text messages to all patients or groups of patients, based on appointment data, to let them know about telehealth options and how to use them. These messages can include links to schedule online or instructions on how to respond to conduct a text or phone check-in appointment.