They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.
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They know that SR Health is the most practical and innovative solution to drive patient engagement...and they're seeing the impact every day.
Pediatric Physicians Organization of Children’s needed a way to communicate bi-directionally with patients. They partnered with SR Health to provider broader and deeper patient communication. It’s facilitating better delivery of care. Find out how in this short video.
Two-way text messaging is an option health organizations can provide where patients can text a message to the provider or reply to a provider’s text message. This allows patients to ask questions and get quick answers from their provider without ever having to make a phone call. Ideally, two-way text messaging uses the provider’s actual phone number so that patients can readily recognize it and add it to their contacts. For patients, the process is the same as texting friends or family.
Healthcare providers need to stay connected with their patients and reach them where they are. More and more, that isn’t by phone call. Patient communications preferences have changed and texting is how they want to connect. Seventy-nine percent of patients want to receive texts from their providers and 73 percent want to be able to send texts to their provider. For direct communication with patients, nothing is more effective and efficient than text messaging. Real-time, two-way text messaging allows a provider’s staff to communicate with multiple patients simultaneously and quickly answer questions about any phase of their care. Two-way text messaging improves the patient experience because patients can have an ongoing conversation with their provider anytime throughout the patient journey.
SR Health two-way text messaging supports hybrid care—a mix of in-person and virtual care—through a variety of real-time and automated text messages. These can include appointment reminders, pre-screening messages to patients to either confirm or complete intake forms, park & text communications, and post-appointment follow-up messages.
SR Health two-way text messaging is ideal for one-on-one communication with patients for things such as sharing your address, hours, and parking info as well as for rescheduling appointments, asking patients for reviews, or requesting payment. The solution also includes message prioritization where any message can be flagged and prioritized so that the correct patient is tagged to get a quick response from the provider. Through the tool’s ongoing message history, any staff member can access a patient’s full message history. This helps prevent duplicate questions and situations where a patient has to repeat information. SR Health two-way text messaging also allows patient-initiated messages. Patients only need to save a single number on their phone; when a patient sends the provider a text, the reply comes back as that familiar number.
You’ll know which patient an incoming text message is from because SR Health two-way text messaging integrates with your practice management system or electronic health record (EHR) database. With the HIPAA consent tool, patients can opt in to discuss their protected health information (PHI) via two-way texting.
SR Health two-way text messaging compiles an ongoing message history so that staff can view a patient’s full text history and avoid duplicate messages. It also means that patients don’t have the inconvenience of having to repeat themselves in the texting conversation.
