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two way patient communication

Two-Way Text Messaging

Are you connecting with patients through text? It's what they prefer, and it's essential for today's virtual and in-person care.

Reach patients where they are.

Staying connected to patients across their healthcare journey has become a critical part of ensuring the best outcomes and payments. Patient interest in phone calls has been on a steady decline. You need to communicate directly with patients via SMS messaging to reach them where they are most likely to respond...on their cell phones. Staff can communicate with multiple patients simultaneously and quickly answer questions about any phase of their care. The flexibility of text messaging also means they can be responsive to patient inquiries while also focusing on patients in the office instead of making patients wait at the desk or on hold.

telehealth software


Support virtual and in-person visits.

Two-way text can help support hybrid care—a mix of in-person and virtual visits—so that everyone shows up prepared. Most text messages are read within minutes, making it ideal for last-minute and real-time communications like:
Pre-screening: Send a quick message to patients who haven’t confirmed or completed their intake paperwork. Make sure they are coming, are prepared, and aren’t showing any signs of COVID.

Park & text: Support social distancing by asking patients to text on arrival and wait in their car. Then text them when it is time to come in.

Follow-up: There are many factors that can affect patient outcomes like isolation. Text is a great tool to reach out and follow up with patients to let them know how to ask questions or get support.

Get more than just texting.

Engaging with patients through text requires more robust features than your everyday texting, but it needs to appear simple and seamless to the patient. We totally get that, and it’s why we’ve built our system to deliver:

Message prioritization: Any message can be flagged and prioritized and the right person can be tagged so the patient gets the right response, from the right person quickly.

Ongoing message history: Anyone with access to the system can see the full message history so no one has to ask the same questions, and patients don’t have to repeat themselves.

Patient-initiated messaging: Patients only need to save a single number on their phone and can start conversations themselves. When you text back it comes from that familiar number. No more 5-digit short codes that look like spam. Secure, compliant, and integrated.

patient communication tools


patient database software


You’ll know who’s texting because the system is integrated with your patient database.

You can easily address whatever questions they have from directions to whether they should come in for a health issue. And no need to worry, it’s easy to stay compliant. With the HIPAA consent tool, patients can use text to discuss their health. Simply respond to the patient asking them to reply “consent” to discuss personal health information (PHI). Their account is then labeled, so you can exchange PHI in the future without worry.

Pediatric Physicians' Organization at Children's + SR Health

Pediatric Physicians Organization of Children’s needed a way to communicate bi-directionally with patients. They partnered with SR Health to provider broader and deeper patient communication. It’s facilitating better delivery of care. Find out how in this short video.