SR Health Platform Features

Every large healthcare organization is different, and we've built the SR Health platform in a way that allows you to configure it for your own needs. Organize and manage the the SR Health patient engagement system in a way that best mirrors your organization’s structure—by location, by specialty, etc. Use the hierarchy to manage the settings and configurations to ensure that the right users have the right access to the data.

We've heard it time and again—an inability to create different roles and permissions for different individuals and groups of users makes many organizations' patient engagement solutions impractical. You have to be able to manage user access. We've solved for that in the SR Health platform. Create different roles in the patient communication software to match the roles of people accessing the system (marketing, front desk, provider, etc.) and give users the appropriate levels of access.

Leverage AI and machine learning to automatically respond to routine questions, analyze patient data, and more to help your staff become more efficient while actually improving patient engagement. How much more efficient? Studies have shown that up to 30 percent of patients often text outside normal office hours and that 60 percent of those conversations were routine—things like parking instructions, confirming appointment times, etc. Things that SR Health's AI-capabilities can cover to get patients immediate answers to their questions while saving time for the staff. And for questions that can't be answered with AI, SR Health will alert the staff when their expertise and intervention is needed.

For all of the bells and whistles we've brought to the table with SR Health (and there are many!), it's all for naught if we're not laser-focused on security and compliance. We think of it as table stakes, but certainly not something that can be overlooked. SR Health follows best practices with regard to protecting PHI, ensuring you stay compliant with rules and regulations related to HIPAA, TCPA, and more.

Communicate directly with patients via SMS messaging to reach them where they are most likely to respond...on their cell phones. Staff can communicate with multiple patients simultaneously and quickly answer questions about any phase of their care. Plus, with SR AI, the system responds to frequently asked questions automatically while allowing for escalations if the patient needs a human touch.