Virtual Care Platform: Telehealth and Virtual Visit Solutions

Get the right telehealth solutions and the right workflows to support them.

SR Health brings the fragmented processes around scheduling, intake and pre-visit screening, appointment reminders, and the actual telehealth encounter into a single, seamless virtual care experience. As a result, providers can deliver the right mix of care at the right time and at the right place.

HIPAA compliant telehealth

Conduct HIPAA-compliant video visits through SMS text.

Over half of patients are comfortable using video services for appointments. SR Health provides a HIPAA-compliant, high-resolution video tool for telehealth that is launched directly from a text conversation. Visits can be pre-scheduled and instructions can be sent in the text or email appointment reminder. Then, a link can be sent a few minutes before the visit through text to launch the secure visit. They can also be done on-demand during a text conversation.

Use the video telemedicine system of your choice.

Full video telehealth visits can also be conducted using third-party solutions. You can send links and instructions in a text or email reminder prior to the visit. So, no need to change what you're using if it works and you can drop it right into your reminder and follow up process.

Telehealth software

patient communication

Launch a text-based appointment.

Sixty-six percent of patients say they would gladly use telehealth for their care. Existing patients can use these brief, but billable, virtual check-ins to send information and images to the provider to review and determine if an in-person or telehealth visit is recommended. The built-in HIPAA consent tool can be used before communicating PHI to ensure compliance. Patients simply text the message, staff assign the virtual check-in to the provider, and the provider responds with directions to the patient on next steps.

Send reminders with all the details patients need.

One of the fastest ways to throw your schedule off is patients showing up unprepared. It can delay appointments that patients need to manage their care and mean losing revenue due to last minute rescheduling. Providing pre-appointment instructions within automated reminders sent using patient preferences from SR Health helps patients show up on time and ready to go for any type of appointment—virtual or in-person.

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Create a digital patient intake experience.

Now more than ever, healthcare organizations need to remove paper from their processes to support remote care and patient safety. Patients often prefer digital options like paperless intake. Over 50 percent of patients say they prefer a doctor who lets them complete forms online. Replace paper with a digital intake experience for all your patients. Gather critical intake information, including pre-screening questions, from patients engaging in a telehealth visit.

Communicate your telehealth offerings.

Alert your patients to new telehealth virtual offerings through text and email messages. You can send email and text messages to all patients or groups of patients, based on appointment data, to let them know about telehealth options and how to use them. These messages can include links to schedule online or instructions on how to respond to conduct a text or phone check-in appointment.

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Get an end-to-end virtual visit workflow with SR Health.

Get the right telehealth solutions and the right workflows to support them.

Conduct HIPAA-compliant video visits through SMS text.

Use the video telemedicine system of your choice.

Launch a text-based appointment.

Virtual Care that meets everyone's needs

Send reminders with all the details patients need.

Create a digital patient intake experience.

Communicate your telehealth offerings.

Leading healthcare organizations trust SR Health for all of the essential communications that surround patient visits.

SR Health is improving patient experience for leading healthcare organizations.

Deliver timely appointment reminders.

Increase appointment confirmations from patients.

Provide pre-visit instructions for scheduled appointments.

Benefits of Automated Appointment Reminders

Providers said they had:

Automate recall notifications to improve outcomes.

Ensure patients schedule their prescribed care visits.

Alert patients of emergency closings and schedule changes.

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